Poor call centre performances driving motorists to go online for insuranceWritten by Richard Green
Continued from page 1
However, even with growth in number of people using internet and despite all safety measures implemented to facilitate online transactions, more than a million motorists are reported as still not trusting internet as a safe purchasing tool, and feel safer using phone to speak directly to a person. This is despite recent news reports of bank account details of 1,000 UK customers, including passwords, addresses and passport data, held by Indian call centres, being sold to an undercover reporter from Sun. Andrew Jackson, marketing director for Swinton said, "We believe that despite increase in number of people purchasing car insurance on internet, phone will continue to be a popular method as long as providers ensure that their call centres provide good quality customer service,".
However unless call centre based companies redress publics perceptions of poor performance offered by call centres, they are liable to find more motorists trying to find other options, and if internet based insurance providers can convince increasingly technologically savvy public that buying online is safe, then we may soon see rapid decline of call centres and see internet becoming primary source of information for motorists in their quest for cheaper car insurance.
References: AA ( http://www.theaa.com/ ) Moneynet ( http://www.moneynet.co.uk ) Swinton ( http://www.swinton.co.uk/ )
Richard works in Edinburgh for Bigmouthmedia ( http://www.bigmouthmedia.com ), occasionally writing for the personal finance blog Cashzilla ( http://cashzilla.blogspot.com/ ), and drinking too much coffee.
Debt Consolidation Refinance Loans - A Great Way To Lower Your BillsWritten by Carrie Reeder
Continued from page 1
A debt consolidation refinance loan can enable you to eliminate debts and save money. Even if your credit history is less than perfect, you can refinance your home and consolidate your debts with one easy application. Multiple lenders who can assist you during each step of refinancing process will contact you within hours after receiving your application. You'll get no-obligation quotes from lenders who are eager to advise you about numerous options that are available to you. If you complete short online application today, you will soon be on your way to a debt free existence, free from stress and pressure created by those high interest debts.
To see a list of recommended debt consolidation companies online, visit this page: www.abcloanguide.com/debtconsolidation.shtml - Carrie Reeder is the owner of ABC Loan Guide, an informational website with articles and more about various types of loans.