Continued from page 1
The sales sequence is similar to that of
branded companies:
- The prospects know whom they’re dealing with.
- The prospects trust
selling company, having dealt with them before at least once via traditional offline methods.
- The prospects are being offered some incentive to buy online.
- The company doing
selling backs up its sales with good customer service.
If you’re responsible for
online sales of this kind of company, and if you match your strategy to
requirements above, then an effective online sales strategy should be highly feasible. The companies that failed were
ones who didn’t give their prospects any good reason to shop online or simply had poor websites. Most companies of this type used
web as another channel to help with customer retention and loyalty. The ones that did it best were
ones that were most successful.
3) Non-Branded companies
Companies who do not have known brands and are not trusted at all can achieve sales conversions at
same levels as branded companies. We found that by building levels of trust in
prospect base via education and then selling
product or service to
educated, and therefore trusting, prospect base,
same level of conversion overall can be achieved. The successful companies give away samples of their product or valuable information, in turn getting web visitors to give
company their email addresses and permission to continue
dialog. This allows companies to continue to educate their prospects.
The selling sequence is completely different from
first two:
- Cold prospect (arriving as a web visitor) will not immediately buy because he doesn’t know with whom he is dealing.
- Prospect is educated by
company through online content, email, articles, resources and free products.
- Prospect begins to know
company and his appreciation of
company grows.
- Prospect becomes a customer as he realizes
value of
proposition and trusts
company.
- The company backs up its sales with good customer service, thus encouraging viral marketing and good word of mouth.
This is
where most errors of judgment have been made when building effective sales channels through online means. Businesses have been copying what
big companies have done, thinking that merely by having a website which does
same as a brand name website, a similar level of sales conversion will be attained. Worse still, they have simply gone out and made poster sites with shopping carts with no thought as to why a web visitor would buy from them. Where companies tend to fail even using
correct sales sequence is in not providing valuable enough information as education, thus damaging their reputations before they have even built them up. So, if your responsibility is to develop
online sales strategy of a non-branded, unknown company, then our research shows that
above strategy, while work intensive, does work.
Summary
One simple fact remains true no matter what kind of sales and marketing strategy is used. If
buyer doesn’t trust
seller, then
sale will not happen. It’s been said that a prospective buyer doesn’t become a customer until he’s seen
brand seven or eight times. While I don’t have a statistic to prove it, I am 100% sure this is why McDonald’s and Coca Cola have less work to do on their websites to get good sales conversion rates. By mentioning those brand names in this article, I have helped them with their marketing. You have a burger and a can of coke pictured in your head right now. If you’re a non-branded company, you have a great deal more work to do to earn yourself that consumer trust. But then who said sales and marketing was easy? Non-branded companies have more work to get customers offline, so why should it be any different online?

Steve Jackson is Editor of The Conversion Chronicles, a respected writer and author of the e-book Learn Before You Spend - 6 Ways to measure web traffic costing $30. You can get a free copy by subscribing to http://www.conversionchronicles.com