5. Encourage Others - by setting a great example, others in your organisation will take it on board and there provides an opportunity to share learning and encourage new skills and development.

5 Questions

1. How many of your people have clear Performance Expectations?

2. What percentage of these people have you discussed their understanding of these expectations and standard of delivery you expect?

3. When was last time you refined performance expectations of someone in your team?

4. How do you assess standards of activity delivery which meet organisations requirements?

5. How have you shared you're Performance Expectations made of yourself, with your people?

With this level of clarity on Performance Expectations, working together becomes a snip and you will have far less timewasting chasing of individuals' performances. And overall, your business/organisational performance will soar.

Emotions Determine Everything

Remember that everyone is primarily emotional. Everything that people does, or refrains from doing, is triggered by their deeper emotions. Your job is to connect with their higher and more positive emotions so they feel so good about you they want to help you and please you in some way.

Action Exercises

Here are two things you can do immediately to put these ideas into action.

First, get out of your office and go among your friends and coworkers. Ask them about their personal lives and concerns, and then listen carefully to answer.

Second, resolve to be a genuinely positive person under all circumstances. Be kind of person people feel happy being around and working for.