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You can use file download and upload facility to transfer files easily and quickly, which is handy for grabbing files and performing installations. You can even chat with person on monitor in a separate window (I've never done this but saw it in documentation).
PcAnywhere works whether or not machine is logged in, and it works very well on Windows NT, 2000 and XP (and I assume at least more advanced Windows 9x operating systems). You have some special buttons to issue CONTROL-ALT-DELETE sequence when necessary, and you can even reboot or shutdown machine if desired.
Another feature that works very well is many security options. You can tighten down program (and it's very powerful so you probably want to restrict it very well) as much as you want, and you have choice of several different encryption schemes and security models. Choose what fits your requirements best.
On downside, PcAnywhere does use a few resources, and when it is active (used remotely) user may very well notice a slowdown. The older versions were a little unstable, but since version 9 we have noticed no problems of any kind with program. One caution: PcAnywhere must be made very secure as it truly gives someone control over a system. Choose your security well and be sure it is enforced.
I could go on for hours about usefulness of this program in corporate environment. It has so many useful features that it really boggles mind. I would highly recommend it if you have a need for remote control.
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