Written by Sean Cohen

Continued from page 1

---------------------------------- OFFER LIVE CUSTOMER SUPPORT ----------------------------------

E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new torepparttar Internet!

Single your company out fromrepparttar 131940 crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reachedrepparttar 131941 end of his Internet rope, and just needs *help*, your toll free number isrepparttar 131942 answer he's looking for.

---------------------------------- MAKE SURE YOUR SUPPORT REPS HAVE ALL THE ANSWERS ----------------------------------

The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all aroundrepparttar 131943 company!

---------------------------------- PROVIDE STAND-OUT SERVICE; GAIN LIFELONG CUSTOMERS ----------------------------------

Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one ofrepparttar 131944 few to offer stellar service, and gain customers for life!

Customer Service is becoming a lost art, but Sean Cohen wants to make sure that never happens at AWeber Communications! Find out what service is meant to be: http://www.aweber.com/a/p163/lcs.htm

Beta Testing

Written by Richard Lowe

Continued from page 1

Beta testers are generally just a number of users who, in exchange for a reduced fee or a free copy ofrepparttar software, agree to install repparttar 131938 program (or system) and use them. They are to report any errors, and understand thatrepparttar 131939 program may have bugs, can crash and might corrupt data.

A program or system might go through one, two or even three rounds of beta testing. The developers would be in constant communication withrepparttar 131940 testers so as to producerepparttar 131941 best possible product.

This isrepparttar 131942 way it worked, and this isrepparttar 131943 methodrepparttar 131944 better product managers still employ. I've been a beta tester many times, most seriously a dozen years ago with operating systems such as RSX, RT11, RSTS/E and OpenVMS. One ofrepparttar 131945 major reasons whyrepparttar 131946 Digital Equipment Corporation operating systems were so good (and in many ways are still unsurpassed) - they really knew how to run a solid series of beta tests.

The original concept was very simple, but large companies such as Microsoft have corrupted it until now Beta testing is not really testing. You see, Microsoft has changed Beta testing to really be a "pre-release" or "public preview". What does this mean? It means Microsoft hasrepparttar 131947 option to deliver unfinished or inadequately tested code to tens of thousands of users.

Microsoft does not tend to go through a lot of trouble to get feedback from this vast army of beta testers. Oh yes, they do surveys and send forms, but to do a real beta test you need to be in firm control and be sure your testers are doing something useful.

You see, beta testing is supposed to be part ofrepparttar 131948 development process, notrepparttar 131949 marketing and promotional process. And, truthfully, that's one ofrepparttar 131950 primary reasons why Microsoft (and other large companies) have had such poor quality assurance inrepparttar 131951 past few years.

So, basically, beta testing helps ensure that a product is more reliable and works in environments outside ofrepparttar 131952 lab. And that's all it is supposed to do.

Richard Lowe Jr. is the webmaster of Internet Tips And Secrets at http://www.internet-tips.net - Visit our website any time to read over 1,000 complete FREE articles about how to improve your internet profits, enjoyment and knowledge.

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