Now it’s time to do something about most serious distortions you discovered during your key audience perception monitoring. In other words, establish your public relations goal. And that could be to straighten out that dangerous misconception, or correct that gross inaccuracy, or stop that potentially fatal rumor dead in its tracks.

Naturally, you will need a good strategy, one that clearly shows you how to proceed. To keep things simple, note that there are only three strategic options available to you when it comes to handling a perception and opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Of course, wrong strategy pick will taste like day-old fried eggs, so be certain new strategy fits comfortably with your new public relations goal. Certainly, You don’t want to select “change” when facts dictate a “reinforce” strategy.

Now you need to hit members of your target audience with a powerful message. But persuading an audience to your way of thinking is hard work. Which is why your PR folks must create some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual. Only in this way will you be able to correct a perception by shifting opinion towards your point of view, leading to behaviors you are targeting.

Pass your message by your communications specialists to assure its impact and persuasiveness. Then, sharpen it before selecting communications tactics most likely to carry your message to attention of your target audience. You can pick from dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that tactics you pick are known to reach folks just like your audience members.

Since credibility of a message is often dependent on how it’s delivered, you should consider unveiling it before smaller meetings and presentations rather than using higher-profile means such as news releases. You’ll soon need to provide progress reports, which will alert you and your PR team to get back out in field and start work on a second perception monitoring session with members of your external audience. You’ll want to use many of same questions used in first benchmark session. Difference this time is that you will be watching very carefully for signs that bad news perception is being altered in your direction.

If program lags, consider accelerating matters with more communications tactics and increased frequencies.

Yes, all you REALLY need to know is that right PR can alter individual perception and lead to changed behaviors. Especially when you create kind of external stakeholder behavior change that leads directly to achieving your managerial objectives.

end

Bob Kelly counsels, writes and speaks to managers about using fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com

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