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And finally,
consultant should explain how they propose to evaluate
success of any marketing campaign against your goals and objectives. Marketing is an ongoing process, during which you'll learn a lot about your site and about your visitors. This knowledge should be analyzed and used to tweak your site and refine your business strategies. A good consultant will be able to work with you to achieve this.
What guarantees can you expect?
Let's be very clear - there is a distinction, which often gets blurred, between sales and marketing. The job of a marketing consultant is to bring qualified traffic to your site (or in other words, into your storefront). Completing
sale is then a separate challenge.
Marketing is also a very gray area, in which it's difficult to provide cast-iron guarantees of results. This is particularly true in
area of search engine optimization, since
search engines are so unpredictable. In my opinion, if a consultant promises you "top ten placement" you should be very wary - it's possible that they are using tactics that could be classified as spam - soon if not now.
But obviously you do want to check that
consultant has a good track record, and that they can provide references from other clients. I believe that good Web knowledge and proven online marketing tactics are as important as an in-depth familiarity with your industry.
In setting your contract with
consultant, it's important to have a mutual comfort level with your goals, expectations and budget. There are many opportunities for free promotion online, but if you're prepared to spend some money, you can potentially build your traffic faster. Since building awareness of a site takes time, perhaps a minimum six-month period would be advisable, but with appropriate get-out clauses for both parties.
Conclusion
Good Web marketing is a team effort! Hire a consultant who you feel very comfortable with, who asks lots of questions to really understand your business and your goals, and who seems genuinely interested in promoting you. But then be prepared to work with them - respect and consider their suggestions, and allow them to be creative in their approach.

Philippa Gamse, CyberSpeaker, is an internationally recognized e-business strategist. Check out her free tipsheet "Beyond the Search Engines" for 17 ideas to promote your Website: http://www.CyberSpeaker.com/tipsheet.html Philippa can be reached at (831) 465-0317 or mailto:pgamse@CyberSpeaker.com