Environmental factors also play a role, researchers added. Girls are taught to manage their feelings by bringing them up and expressing them, while boys are taught to stuff them down in 'manly' silence.

If you're heartbroken that he couldn't remember how good it was, now you know why. You aren't nuts. You remembered it right, but he remembered it differently.

Are you controlling for all variables you can control for -- answering email timely, addressing objections appropriately and with emotional intelligence? You can’t control for fact you remind them of their mother-in-law; you can control for delivering what you promise.

Empathy: What does your voice sound like? Have you taken a voice makeover?

Authenticity: Do you have your own coach? If you believe in coaching, you believe in coaching. Get it?

Are you allowing plenty of time for NCs. I allow 1 ½ hours for NC intake. The first session is important. You must deal with “buyer’s remorse” and often client has much they want to tell you.

Personal Power: Are you delegating? As soon as possible, hire a Virtual Assistant for logistics (sending out courses, for instance) and move up to a higher level. Virtual Assistants work for $10-$30 an hour. What’s your time worth? Do you ^get^ that ^the higher level^ will always be client service?

Have you established ease-of-payment? Credit cards? PayPal?

Are you organized or are client calls ^surprising^ you?

If they do ^surprise^ you, are you Flexible enough to land on your feet?

Does your equipment work or is your headset always falling off and your phone battery giving out?

Flexibility: Do you allow client to shape their own coaching program? It’s their coaching.

Resilience: Do you see this as a professional practice, something that takes a while to build? Do you market consistently and constantly? Do you bounce back from rejections?

Have you developed your Intuition to make you an excellent coach, not just a good one?

Intentionality: Are you able to filter distractions and focus until you achieve your goals?

Do you know how to develop your clients' emotional intelligence? It will make your clients successful and you successful, and successful coaches who have successful clients have more clients.

For more information on emotional intelligence, go here: < http://www.susandunn.cc/EQ.htm > .