HOW MUCH BUSINESS DO YOU LOSE BECAUSE YOU HAVEN'T RETURNED PHONE CALLS?

If you're unable to return calls within a reasonable timeframe (ask one of your team (if you have other staff) to ring back on your behalf and say "Mary will be unable to return your call as she is visiting clients until ... Can someone else help you or shall I get her to contact you on her return? Leave a message on your voice mail stating when you will be available. If you're a one man/woman band plan time each day to return calls. If you're boss, teach people in your organisation about how to use telephone. Training in this area is vital to create a psoi So how much potential business is your organisation losing every week? It could run into thousands of dollars a year... yet you'll never know!

Lorraine Pirihi is Australia's Personal Productivity Specialist and Leading Life Coach. Her business The Office Organiser specialises in showing small business owners and managers, how to get organised at work so they can have a life! Lorraine is also a dynamic speaker and has produced many products including "How to Survive and Thrive at Work!"

To subscribe to her free ezine visit www.office-organiser.com.au

Managing and communicating with people is a skill that for most of us doesn't come naturally. It's even more challenging communicating with opposite sex effectively.

I was having a meeting with a manager and his personal assistant recently. The p.a. had a list of things to discuss in regard to improving their joint office systems.

Instead of providing male manager with a brief summary of each issue she wanted to raise, p.a. delivered a sermon for each one.

You could see manager switch off after first couple of sentences and become impatient. She, on other hand didn't notice anything.

In another company a female manager never received any recognition from her male boss that she was doing a great job. In fact she felt very downhearted and left organisation because she felt she wasn't appreciated. Her ex-boss old me afterwards that she was best manager in his organisation and he couldn't understand why she left.

The Final Word

So learn how to communicate with opposite sex in your organisation and in your life. A great book to read is "Why Men Don't Listen and Women Can't Read Maps" by Alan and Barbara Pease www.pease.com.au.

Lorraine Pirihi is Australia's Personal Productivity Specialist and Leading Life Coach. Her business The Office Organiser specialises in showing small business owners and managers, how to get organised at work so they can have a life! Lorraine is also a dynamic speaker and has produced many products including "How to Survive and Thrive at Work!"