Secondly, people’s traits and capabilities are not only derived from their genes, but how these genes are nourished. You never put your staff in a position where their current capability does not match demands placed on them. You establish systems for good recruitment, good training, simple workable procedures, and top class supervision. You tell your staff what is expected of them. This stops your staff, making mistakes, becoming frustrated and so avoiding rage.

Thirdly, businesses today are encouraged by some management gurus to be highly innovative and risk taking. They tackle bigger projects and adopt fast quick fix solutions. All this creates a tension within organisation and is a possible pre-cursor to office-rage. You on other-hand, also want to be innovative and risk taking, but you minimise this source of tension, by using your cunning to follow evolutionary principle of taking many small cumulative steps, building on success, one small step at a time, rather than taking few large ambitious steps. You also learn from small mistakes and make appropriate small corrective actions.

Lastly, as a Smiling Manager you make most of your genes by involving everyone openly in your business to address current problems and future directions. This again helps pre-empt tensions and so minimise possibility of office rage.

6)Involve your staff in creation of checklist. Remind staff that checklists mean no loss of esteem. Staff involvement will also lead to their commitment to use checklist.

7)Maximise use of experience within and outside your field. Use other peoples ideas. Don't try to reinvent wheel. Find out what others do. Beg, borrow and swipe checklist ideas.

8)Request your staff check off checklist with their initials and date. File your checklist as record of your good practice. If someone challenges your performance, you've great evidence to demonstrate that you were not negligent in any way.

9)Modify checklist to close any gap, if mistakes are still occurring. Keep doing this until you can reproduce task without lapses. Checklists just make this so easy.

10)Make sure you use correct checklist. Introduce a system that ensures your staff will always use most up to date version of checklist. If not old lapses will recur. Keep latest master checklists in a clearly titled folder (paper or computer).

11)Make checklists readily available. You can use folders for different areas or processes of your business, so that your staff can readily find right checklist for job.

Simple checklists yield so much power. Remember prevention is better than cure.

Start today, create your first checklist and start process of saving time and building a better, happier and safer workplace.