No Customer Left Behind

Written by Jim Edwards

Continued from page 1

I suggest starting out withrepparttar hosted version until you getrepparttar 145407 hang ofrepparttar 145408 system, then switch over to a version on your own server to avoidrepparttar 145409 monthly charges.

An online help desk operates fairly simply.

A customer submits a ticket through a form on your website,repparttar 145410 customer support staff (even if it's a staff of one) responds torepparttar 145411 ticket throughrepparttar 145412 website, and all communication gets posted on a private web page.

Both Kayako and Perldesk enable customers to search a "knowledgebase" or collection of articles to try solving their problems on their own (especially during non-business hours), thus frequently eliminatingrepparttar 145413 need to get a live response.

Anyone who does business online should consider installing a help desk solution fromrepparttar 145414 start rather than putting it off untilrepparttar 145415 future.

Get your customers conditioned to operating with a ticket system rather than switching on them in mid-stream once your business gets too busy to handle support via email.

Here are a couple of other tips to help you.

Designate one person to act asrepparttar 145416 "sorter" answeringrepparttar 145417 basic issues, then referring offrepparttar 145418 ones they can't answer to other staff members.

Also, post your help desk hours and stick to them.

Answer questionsrepparttar 145419 same day if possible, but no later thanrepparttar 145420 next business day.

-- Jim Edwards is a syndicated newspaper columnist andrepparttar 145421 creator of an amazing course that will teach you step-by- step and click-by-click how to finally create your own money-making mini-sites...

-=-=-==-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=- "Finally! A Quick and Easy Way For YOU to Painlessly Set Up Your OWN Moneymaking 'Mini' Websites... Without Being a Computer Geek, Buying Expensive Software, or Paying Outrageous Fees To A Webmaster!"

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Jim Edwards is a syndicated newspaper columnist and the creator of an amazing course that will teach you step-by- step and click-by-click how to finally create your own money-making mini-sites...

Website Protection

Written by

Continued from page 1

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