NextWest NextContact™ Packs Broad Functionality into Single SystemWritten by NextWest, Inc. - VoIP Call Centers
Continued from page 1
NextContact’s NextAnalytic reporting tool is now available via web browser in addition to previously supported Java interface, and its Digital Call Recording feature now allows managers to “eavesdrop” or supervise a call from any desktop.
Furthermore, managers, administrators or supervisors now have ability to monitor and manage multiple call centers at multiple locations from any web-enabled terminal, and individual status monitoring of agents has been added as well. For example, if an agent logs off for lunch, an indicator can be set to notify a supervisor if agent is gone 5 minutes longer than allotted time.
About NextWest, Inc.
NextWest, Inc. is a leading manufacturer of IP-based business telecommunications and contact center systems. The company’s fully-integrated, IP and converged communications systems help small to mid-sized businesses, government agencies and other organizations to meet their changing telecommunications needs. With cost-effective solutions that are flexible, scalable, reliable and easy to manage, NextWest delivers uncompromising quality and features resulting in fast and quantifiable ROI. For more information about NextWest Business Phone Systems, IP Phone Systems, Advanced Voicemail, Conferencing Solutions, ACD, Reliable VoIP ( Voice over IP ), Advanced IP Predictive Dialers, IP Telephony, Blended Call Center Solutions, VoIP Call Center Systems, VoIP Phone Systems, IVR, Auto Attendants, CTI, Advanced PBX Features, NextWest PCXi, NextContact or any of our industry specific solutions call 1-877-I-GO-NEXT (446-6398), or visit our website at http://www.nextwest.com
Leading manufacturer of IP-based business telecommunications and call center systems. Our rock-solid, fully-integrated, IP and communications systems help small to mid-sized businesses meet their growing telecommunications needs.
An Introduction to Text MessagingWritten by Deryck Richards
Continued from page 1
Some text messaging products are beginning to offer voice and video chat. The future of digital communication is an integrated product, since voice, video, interactive text messaging, and e-mail are all effective means of communication. In future, you will be able to switch between text, voice, and video with ease. Until then, we will continue to use different methods for different communication needs :-(
|:-)||Smiley face. Means that someone is happy|
|;-)||Smiley face with wink.|
|:-(||If someone sends you this in an e-mail, they’re probably not having a good day|
|FYI|| For Your Information|
|FWIW|| For What It’s Worth|
|IMHO||In My Humble Opinion (or IMO)|
|TIA||Thanks in Advance|
|WRT||With Respect To|
|LOL|| Laughing Out Loud|
|ROTFL || Rolling on Floor Laughing|
|AFK|| Away From Keyboard|
|TTYL|| Talk To You Later|
|CYA|| See You Later|
Deryck Richards is the founder and managing partner of Desktronix. With an extensive background in computer information systems, Deryck manages hosting and data center operations for Desktronix. He also provides system administration and technical support to small businesses as he has since 2000. For more information on Deryck Richards and Desktronix, visit desktronix.com.