Nearly Everyone Uses It, and So What?

Written by Marcia Yudkin


Continued from page 1

* Compile a set of useful tips. E.g., ten ways you should never use a toothbrush.

* Donate your product or a gift certificate to a good cause. E.g., a new wallet for every high school graduate in your home town.

* Offer a freebie. E.g., a free call-in line for questions about dental hygiene.

* Invent a new use for your product. E.g., wallets designed for efficiency at security checkpoints.

* Tie your product to economic trends. E.g., what toothbrush sales reveal about recessions and economic booms.

* Do something anachronistic. E.g., create wallet carriers, which a butler can hold out forrepparttar man inrepparttar 105483 house when he comes home from work.

* Sponsor a charity event. E.g.,repparttar 105484 Toothbrush Ball.

* Do something about your environmental impact. E.g., recyclable wallets.

* Celebrate an anniversary. E.g., your 10 millionth toothbrush sold.

* Create regional variations. E.g.,repparttar 105485 Tall Texan wallet, repparttar 105486 Seattle Surprise,repparttar 105487 Plains Packer.

* Get offbeat endorsements. E.g., from a punk rocker, a bartender, a has-been politician for your toothbrushes.

* Feature employees with stories. E.g., an over-80 wallet designer, marketing vice-presidents who are twins.

* Run an event for kids. E.g., develop a show that travels to day-care centers on how to brush teeth.

Once you have a newsworthy angle, thenrepparttar 105488 ambition to get your story into every household inrepparttar 105489 country makes more sense!



Marcia Yudkin is the author of the classic guide to comprehensive PR, "6 Steps to Free Publicity," now for sale in an updated edition at Amazon.com and in bookstores everywhere. She also spills the secrets on advanced tactics for today's publicity seekers in "Powerful, Painless Online Publicity," available from www.yudkin.com/powerpr.htm .


Guard against conflicting messages.

Written by Roy Bartell


Continued from page 1

What you say versus how you say it.

Conflict may occur between statements you make andrepparttar way you look or sound when you make them. People often give greater credence to your demeanor orrepparttar 105482 tone of your voice thanrepparttar 105483 specific words you use. Its subtleties such as these that makerepparttar 105484 difference in how customers rate their satisfaction withrepparttar 105485 service they receive. If you answerrepparttar 105486 phone sounding bored or fatigued, or revealingrepparttar 105487 stress you may be experiencing, callers can hear how you feel - even if your words suggest otherwise. Conversely, if you answer enthusiastically, you communicate torepparttar 105488 caller that you're pleased to hear from them. Especially inrepparttar 105489 case of customer support, to a person with a problem, nothing is as reassuring as someone who sounds eager to help.

Keep in mind that everything you do or say hasrepparttar 105490 potential to influence perceptions and create expectations. Continually ask yourself what expectation you may be creating and explore ways to eliminate any causes for conflict.

Copyright (c) 2003 All Rights Reserved



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