Good phone service is key to customer satisfaction. Picking up phone and inquiring about type of products and services offered is general practice among customers. To answer these calls appropriately you need skilled and trained customer care professionals in your shops and stores. There are some companies that provide pre-evaluation screening of employees. It helps to highlight good and bad qualities of employee before recruiting them. It is very helpful for stores.

There are various companies that have been imparting performance analysis programs in form of video mystery shopping, training services and telephone mystery shopping. Many UK and overseas businesses including big and famous showrooms to small retailers, all have benefitted from these mystery shopping programs, especially telephonic mystery shopping one. Through these programs they have managed to,

●Get an insight picture of what opinion do their customers hold for their products and services. ●Expand their businesses on basis of higher customer satisfaction. ●Learn about problem areas of their employees and ways to improve them. ●Retain more sales associates, as there is increased feeling of satisfaction in them.

Customer satisfaction should be first priority of any business. One can opt for mystery shopping not only when one has started out but undoubtedly it is needed more to maintain standards of one's store

Joseph operates an online resource providing mystery shoppers an avenue to locate more companies to hire them for mystery shopping tasks.