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He's irritable, continually on edge, his gut hurts and lately, he's been bringing
problem home. Not good.
Finally, Bob snaps. He angrily rushes over to
co-worker's desk and within hearing distance of other staff members, begins shouting and leveling accusations. The co-worker is stunned by
unexpected onslaught but to his credit, maintains a level attitude throughout
tirade.
After Bob simmers down a bit
co-worker quietly reveals information that proves he could not have had anything to do with
situation. Embarrassed, Bob apologizes and wonders who
real culprit can be.
After discussing
matter with his co-worker, it becomes obvious to them both that they have been cleverly manipulated by someone else in
company who had been previously turned down and by-passed for
position Bob now holds. This person had tried to cover his tracks by telling everyone that
rumors were originating from
co-worker whom Bob had confronted (a rather Machiavellian twist, don't you think?)
Let's consider how Bob could have handled his problem in a less stressful manner:
Upon becoming aware of
problem, Bob's first mistake was in doing nothing and hoping
problem would go away. He should have immediately drawn
co-worker aside and discussed
problem in a more rational and less emotional manner.
Had he done so, both he and
co-worker would have quickly discovered what was really going on - and he would have prevented his own conditioning from triggering an embarrassing, irrational and emotional outburst based upon non-factual and paranoid assumptions.
By maintaining his cool,
co-worker was able to prevent further disintegration of
situation. His quiet display of reason and control was, however, an exception to
norm...because in
face of anger and hostility, objectivity often suffers.
When people become
recipients of a verbal frontal attack,
tendency for most will be to respond in kind, thereby effectively fanning
flames. Why? Because just like
antagonist,
recipients are also conditioned, fearful and defensive and more often than not, they'll react negatively to what they interpret as a personal threat.
Luckily for Bob,
co-worker kept his own emotions in check and effectively brought understanding to
situation by remaining calm and sticking to
truth or facts.
By now it should be obvious that procrastination does nothing to resolve stressful situations. A more productive way is to take corrective and positive action as quickly as possible by applying a few simple but emphatic rules:
1. Search out
facts or truth regarding
situation 2. Do not assume anything 3. Get to
root of
problem!
When stressful situations arise, don't allow your emotions to dictate how you will respond or react - you could be going ballistic for all
wrong reasons. Observe
facts, remain objective and resolve
problem as quickly as possible. In so doing, you'll save yourself a lot of future pain and you'll be much happier and more able to function effectively in a stressful and competitive world.
Copyright © 2003-2005 Channel 1 Records All rights reserved

Bill Reddie is the owner of Channel 1 Records, a company that has been producing music for stress relief and stress management since 1972. Further information regarding the beneficial effects of music and its potential for relieving stress, anxiety and burnout may be found at: http//www.channel1records.com