4. Resell same manuscript multiple times. My record for off-line for publication with one manuscript is seventeen reprints. It is easy to surpass this on web.

5. Resell to editors. Once you sell to a company, send another query or manuscript to its editor. Some companies may buy from you for each issue, others will buy only once every so many months. Learn what they want before you submit. Learn this from studying their publication before you query. If they like what you do, keep them happy.

6. Use query letters whenever possible. When an editor has OK'd a query letter first you usually succeed at selling manuscript . This saves valuable time! Kill fees are more often offered if article results from a query letter as well.

7. Take a look at your sales. What has worked for you? How can you multiply your sales?

Reduce hassle of refunds and warranties. Make it as easy as possible for customers to reach you when they have an issue with your product. You might have 24-hour voice mail or email access. Then have a representative call them first thing in morning. You can also reduce frustration by having clear refund and warranty policies.

If you lose a customer, consider it an opportunity! Consider why they stopped doing business with you and what you can do to ensure that same situation doesn't happen again. Customer feedback is one of best ways to help you improve your company's products and services.