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While on
subject of privacy, you must ensure that when you do market to people via their mobiles, you give them a way of opting out of receiving further communications from you. Allow them to text you back with
word ‘Unsubscribe’ or ‘stop’, for example.
>>What’s
best way to collect mobile numbers? The simplest way to get customers’ mobile numbers is to ask them. If you run a bricks and mortar business, ask customers for their numbers when you are talking to them or in your newsletter, brochure, advertising or direct mail. Similarly, if you run an online business serving
local area, ask them for their number when they inquire or purchase or when you email them. If necessary, incentivize customers to give you their number by, for example, running a competition or draw and offering a prize.
Bear in mind that if you are a small business, mobile marketing using text messages will work best if you are targeting your local market. If you run, say, a dry-cleaning business, there is little point marketing to people on
other side of
country.
>>How can my business use mobile marketing? It depends on your business but, for example, you could use it to inform customers of new product ranges that may be of interest to them, or special offers and special events. Or you could invite them to participate in a competition. Just make sure your messages are targeted.
>>What does mobile marketing cost? Mobile marketing costs are low – it doesn’t cost a lot to send a text message. However, costs may vary depending on
mobile network used. Talk to your phone company.
>>What should I say in my message? The message length available to you is 160 characters so plan your messages carefully, keep them brief and to
point and make each word count. Include a call to action in each message such as “call now” or “come into
shop now” (and
opt-out instructions).
>>I’m still not sure… If you are not sure whether mobile marketing will work for your business, why not try it and see. A small campaign will cost very little (especially compared with something like direct mail) and your business could be in for a pleasant surprise as a result.
