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See? If only one of them took initiative to speak out what's in his or her mind, then that particular dilemma would be over.
Now why would people prefer to keep their complaints and criticisms to themselves? What's holding them back?
It's because they do not want to be rejected. Most, people, if not all, would like to be accepted and to be perceived as likeable in eyes of others.
So can you get your message across without hurting their feelings?
Substitute negative statements with positive ones.
Instead of saying "You don't understand," say "Let me explain." Instead of remarking "You're wrong," say "Permit me to clarify." Instead of stating "You failed to say," just mention "Perhaps this was not stated."
There are certain words that affect a person more negatively in comparison with other words that have same meaning.
Nothing could be more pleasing to ear than hearing someone else say that you are right. In this case, be prepared to let other people know that you respect their opinions. You may add your comments at end, but acknowledge them first.
Say: You're right, although ... Great suggestion, however ... I agree with your opinion, however ... I would feel same way if I were you, although ... I understand your situation, however ...
Reassure your counterparts that decision made will benefit both parties. People need to feel that they have made right choice.
Communication is a gift. Use it wisely for everyone's advantage.
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