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Common Misspellings - Another thing to remember is to include common misspellings in your pages for your search engine to find. You can include these in
normal keyword meta-tags or, often, in search-engine-specific meta-tags (FreeFind and Atomz both allow for these special tags). This will help direct people to exactly
correct pages.
Helpful Forms - This is a little tougher, but when someone includes incorrect data on
form it's quite common to simply say "bad data" and force them to re-enter everything or guess what is incorrect. It's much smarter to clearly show exactly what is incorrect, and to allow
visitor to enter only
incorrect data again instead of
whole form.
Don't break
BACK button - Or any other browser control, for that matter. Your visitors should be able to back up, move forward or refresh their display at any time without any issues.
Keep Everything On One Page - If an error occurs, be sure
error message is displayed and
form or whatever is included (filled in with
user's previous values) on
same page. You want to prevent your visitors from having to back up or scroll to get to
form.
Highlight errors - When errors occur (especially in forms) be sure to make
mistakes stand out when you redisplay so they can be easily picked out from
rest of
page. It's also a good idea to include helpful hints on how to correct
problem.
Conclusions - The more you can help your visitors get to useful information and such,
more likely they are to come back and to recommend your site to others. So be sure to include contingency planning in your, well, planning.

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