Additional integrated features OTI customers’ are now showing interest include: o CRM (Customer Relationship Management) o Advanced Warehousing o Scan Pack o Plant Maintenance

PRONTO North America, (www.prontoerp.com) based in Eden Prairie, Minnesota, is North American Master Distributor of PRONTO-Xi, a comprehensive software system allowing manufacturers, distributors, and retailers to effectively manage all phases of supply chain. Far beyond just another Enterprise Resource Planning (ERP) System, PRONTO-Xi’s financial and distribution applications are unique and have provided maximum return on investment for a wide variety of organizations since 1976. From PRONTO Planning to PRONTO Production; from PRONTO Forecasting Management to PRONTO Distribution Requirements Planning (DRP); from PRONTO Advanced Warehousing to PRONTO Quality Management System (QMS), cross-section and breadth of integrated elements addressed by PRONTO-Xi is unmatched in marketplace and justifies company’s natural leadership role as best fully integrated business software solution for more than a quarter century. PRONTO North America is quickly emerging as distribution sector ERP leader.

Contact Information: Dave Airey OTI (Optimization Technology, Inc.) e-mail protected from spam bots

Tom Verzi PRONTO ERP e-mail protected from spam bots

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My colleague’s conversation is what Ben Zander and Rosamund Stone Zander call “downward spiral talk”. They say in book The Art of Possibility, “Focusing on abstraction of scarcity, downward spiral talk creates an unassailable story about limits to what is possible and tells us compellingly how things are going from bad to worse.”

Obviously it would be good to stop that kind of talk—if you can. This can be difficult especially if you are paid to find problems with something. Lawyers look for holes in other person’s case, engineers look for problems to solve, and accountants often look for ways numbers don’t work.

There is energy in finding what is wrong with something. The key is to use that energy even if use is to write a report or argue a case. My colleague needed to take energy of his negativity and use that energy to find innovative ways to make job interesting. That is what I had done when I made a game of it. Getting stuck in negativity makes you a victim of circumstances rather than being 100% responsible for your own results.

Take Action:

1. Where are you being negative? Are you aware of a downward spiral talk in your work? How can you use energy of talk in a different way?

2. Read Art of Possibility by Rosamund Stone Zander and Benjamin Zander. 3. Take a look at this book and website. This will give you another perspective on issue of negativity: Julie Norem’s The Positive Power of Negative Thinking: Using Defensive Pessimism to Harness Anxiety and Perform at Your Peak http://www.defensivepessimism.com/

4. David Caruso and Peter Solovay in their book The Emotionally Intelligent Manager give these four key emotional skills:

a. Identifying Emotion: Emotions contain critical information and data. b. Using Emotion: Different emotions help our thinking in different ways.

c. Understanding Emotion: Emotions follow a logical pattern, if you know how to look at them.

4d. Managing Emotion: You cannot be effective without wisdom of emotions.

How might these skills help you with downward spiral talk?

About Alvah Parker