Minimising conflict with effective communication

Written by Lee Hopkins

Continued from page 1

"As long as I do a good job that's all that matters to me" undermines team cohesiveness and co-operation.

"Problems arerepparttar result of other people's mistakes" is also unhealthy.

"If someone 'stuffs up' it's their problem" is really not helpful to anyone.

Such values induce competition, not co-operation and collaboration. These team values destroy teamwork!

Positive team values ~~~~~~~~~~~~~~~~~~~~ There are 5 key values that aid co-operation and cohesiveness within a team:

* We are all in this together The performance ofrepparttar 107981 team is seen as more important than individual performance. Note that blaming styles of communication lead to individual performance becomingrepparttar 107982 paramount object, resulting in little or no team work.

* No member is more important than another When individuals consider themselves more important than another ('superior communication') then communication breaks down and competition takes over. But when everyone is seen as an equal, communication is open and there are high levels of co-operation and collaboration.

* Open, honest communication is essential When you are thinking of a reply, instead of really listening torepparttar 107983 other, you are engaging in 'dishonest communication'. Similarly, when you see something done that is not acceptable but you 'are polite' and ignore it you are equally being dishonest with your communication.

There is no room for dishonest communication in teams.

Open and honest communication requiresrepparttar 107984 use of listening and empathy. Listening to understand gives us repparttar 107985 other person's perspective—it allows us to hear their experience. Empathy reducesrepparttar 107986 need to judgerepparttar 107987 behaviours and beliefs of others. By listening and empathising we model open and honest communication.

* Everyone needs open access to information Information facilitates collaboration and co-operation, and effective decision-making requires allrepparttar 107988 information. Decision-making always has an element of uncertainty attached to it, but having allrepparttar 107989 information available makesrepparttar 107990 decision-making easier.

* We all need to focus onrepparttar 107991 team's goals, aims and mission Without a clear and sustained focus minor distractions become major blockages.

Managing personal criticism ~~~~~~~~~~~~~~~~~~~~~~~~~~~ It is always discomforting to be onrepparttar 107992 receiving end of criticism. It hurts! Ouch!

But there are ways of managing your feelings when someone 'has a go at you'.

1. Listen to understand: Listen with your ears, your eyes and your senses

Engage your mind and disengage your emotions — pack them up (remember, YOU are in control of what you think and feel)

Be flexible and accommodate another view ofrepparttar 107993 problem or issue

Evaluate, discriminate and judgerepparttar 107994 decision you make

2. Don't go into 'defensive' mode

3. Use an 'I message' — such as, "When I am just simply criticised I feel angry and hurt and disregardrepparttar 107995 information. However, I would welcome constructive feedback."

When you match consumer psychology with effective communication styles you get a powerful combination. At Hopkins-Business- you can find the secrets to communication success. At Hopkins we show you how to communicate better for better business results.

How to communicate to the four main personality types

Written by Lee Hopkins

Continued from page 1

Now, sales trainers have for years been pushingrepparttar line that we 'buy with emotion, and justify that purchase with logic'. But having seen a few Analyticals in my years I don't actually believe that to berepparttar 107980 case. An accountant friend of mine in England never purchased anything because of emotion - he always poured over spec sheets from various manufacturers, weighed up repparttar 107981 costs involved, considered his options. And because he was also part-Amiable he then let his wife makerepparttar 107982 final decision, based on his input.

Which raises an important point. No one is ever a 'pure' type. We are all a mix ofrepparttar 107983 four personality types to some degree or other. Yet we also have a strong preference for one particular type.

I'm an Extrovert with a leaning towardsrepparttar 107984 Analytical. I couldn't begin to countrepparttar 107985 number of my own marketing projects that I have half-completed here in my office; each one almost ready to roll but just in line behindrepparttar 107986 latest 'more exciting' idea I've just had. Yet I also love getting deep into Dreamweaver and working out how to tweak my website pages for greater speed, better search engine optimisation, tidy up loose bits of code, and so on.

But that's besiderepparttar 107987 point...

The real purpose of this page is to let you know that your business communications - whether they are email, web page, pdf brochure or even initial word of mouth introduction - need to appeals torepparttar 107988 different needs ofrepparttar 107989 four personality types.

How do you do that?

By making sure that your communication has a reasonably equal amount ofrepparttar 107990 following:

* Facts and figures to appeal torepparttar 107991 Analytical and Pragmatic

* Enthusiasm and excitement to appeal torepparttar 107992 Extrovert

* Testimonials to appeal torepparttar 107993 Amiable

Get that right and you have a greater chance of getting your message across.

When you match consumer psychology with effective communication styles you get a powerful combination. At Hopkins-Business- you can find the secrets to communication success. At Hopkins we show you how to communicate better for better business results.

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