Mind the GapWritten by Linda LaPointe
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not outlined in a policy manual. Those that are, usually occur so far away from manual that it’s not handy anyway. So we need staff who can figure out how to respond to anything. Internal policies>>> gap <<< External regs Policies teach staff internal rules and external regulations, but neither of these address events that are unexpected or unexplained. Our gap to mind then is space between internal and external expectations where anything can happen, and often does. How do we prepare staff for minding gap? By becoming a good coach, like recorded voice. The good coach makes sure that staff know 1) philosophy, why? 2) information, what? and 3) structure, how? of every task, every form, and every procedure. When they understand Why, What and How about all facets of organization, and of their job, staff will be more likely to be able to fill in gaps that inevitably will arise. Because in this fast-moving business world of today, we have more unexpected, unthinkable, and unexpected events than ever, as we work in a world that is unpredictable. So. . . mind gap! Linda LaPointe, MRA. Learn more about three roles of a successful coach, and get free E-Tools News at, http://www.thenewsupervisor.com
Linda LaPointe, MRA, is the author of the book, The New Supervisor, in which she explains the ABCs of developing self-managed staff to reduce stress and increase loyalty in the workplace.
| | Waiting For the Official Job OfferWritten by Linda Matias
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If you haven't heard from employer in a timely fashion, call to reiterate your interest in position. Here's an example of an effective follow-up call: "Thank you for your time and for a very informative interview last week. Based on our last discussion, you are seeking an Executive Assistant who can effectively serve as a corporate liaison, manage administrative affairs, and support organizational goals. After a series of interviews, you were enthusiastically going to recommend me for position but I have yet to hear from Human Resources department. The Widget Corporation is my #1 choice and I am very interested in joining your team. Unfortunately, I will be forced to consider other options if I don't receive an offer in writing by Friday at noon." By providing a timeline you create a sense of urgency and put employer on notice that you are in demand. This may encourage them to move process along. But only use this tactic if you really do have other options because setting a deadline that an employer is unable to meet could get you dropped from consideration. Although I recommend that you follow-up with a phone call, don't become a nuisance and call everyday. If you reach out to an employer several times without receiving a courtesy response, stop calling and move on. As frustrating as it may be, you must always remain professional. Keep in mind that, until you are officially hired, every conversation you have with employer is part of interview process. In conclusion, realize that a definite maybe does not qualify as a firm job offer. Therefore continue job searching until you receive an official offer. If an employer is interested in you, they will respect your time, return your phone calls, and make a concerted effort to keep you updated. Don't waste your time waiting by phone. You deserve more than that.
Recognized as a career expert, Linda Matias brings a wealth of experience to the career services field. She is President of CareerStrides and The National Resume Writers' Association. Visit her website at www.careerstrides.com or email her at careerstrides@bigfoot.com.
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