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No matter what type of business you have, in your marketing materials you MUST sell benefits, not features. People only care about one thing, "what's in it for me?"
A feature is a characteristic of your product or service. A benefit is what that feature does for a customer. Here are a couple examples of features and benefits:
Feature: At Consolidated Bank, there's NEVER a charge for using other bank's ATMs.
Benefits: You can get cash wherever you are, when you need it, and save money.
Feature: At ABC Employment Service, we test applicants office skills, such as typing speed.
Benefits: When we send you an applicant, they meet your minimum requirements, and you don't have to waste valuable time testing them yourself.
Here's a little trick for finding
benefit within
feature. List a feature then ask yourself, "So what?" What does that feature do for my customers? For example:
Feature: Personalized service.
Benefit: The benefit of our personalized service is that we take
time to understand your needs."
Don't stop there. So what? What does working with people who take
time to understand their customers needs do for your customers?
Benefit: Since we take
time to understand your needs, we can better anticipate potential problems and save you time, money and aggravation.
Bingo! Almost everyone likes to save time and money, and less aggravation is always good, so this is a real benefit statement.
Benefits Categories:
Though benefits can be described in a million ways, there are really only five main categories:
1. Convenience: Saves time or effort.
2. Saves money or increases money.
3. Provides peace of mind.
4. Appeals to image or ego.
5. Fun or enjoyment.
In addition, one single feature can have lots of benefits to one customer. Benefit statements don't necessarily have to include one feature and one benefit, each.
Also, keep in mind, just like beauty is in
eye of
beholder, so too are benefits. One person might buy an SUV because he needs room to transport five kids; another person buys
same SUV because she likes
comfortable ride and enjoys sitting up high overlooking other cars.
Another powerful psychological strategy is using a technique that appears to lower
price of your product or service, without actually doing so.
For example, if you charge $1000 per year for your product or service, you can break it down for
reader so that they understand it's really only $19.23 per week." It's
exact same price, however, $19.23 per week is a lot easier to psychologically digest and justify than $1000.
If you would like to start utilizing
immense power of psychology immediately in all your marketing efforts, I highly recommend
following books:
"Compelling Selling: A Framework for Persuasion," by Philip R. Lund and "Secrets of Closing
Sale," by Zig Ziglar
Since they're all-time classics, you should be able to find both both books at your local bookstore or on Amazon.com. Enjoy!

Marketing Basics specializes in writing articles that teach, explain and define basic marketing principles and techniques. http://marketingbasics.blogspot.com http://allsearchengineoptimization.blogspot.com