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III. Accountability for Results Requires Room for Judgment and Decision Making If you’re not allowed to use any judgment or discretion on
job, if you’re told to follow
rules no matter what, if no decision is up to you, then your boss can only hold you accountable for activities. You can be held accountable for doing what you’re told, but you can’t be held accountable for
outcome. Judgment and innovation can never be fully described in a job description. When employees are expected to be resourceful in
achievement of results, they are held accountable for capturing opportunities or ignoring them.
IV. Accountability is Neither Shared nor Conditional Accountability Agreements are individual, unique, and personal strategies. No two people at
same level in an organization should have
exact same accountabilities. Separating each person’s accountabilities can be challenging, but valuable clarity results from
struggle to eliminate overlaps.
V. Accountability for
Organization as a Whole Belongs to Everyone Every employee’s first accountability is for thinking about and acting on what is best for
organization, even if doing so means putting aside one’s individual, functional, or departmental priority. The most successful organizations expect and allow every person to be of practical assistance in realizing
organization’s goals.
VI. Accountability is Meaningless Without Consequences In Accountability Agreements, consequences need to be negotiated. Negotiated consequences that are personally significant to
employee in question are an essential element of Accountability Agreements and are fundamental to forging a fair deal. This is a key step in forging an interdependent and mutually beneficial relationship with one’s employer.
Organizational accountability entirely subverts
tendency to make excuses and shift blame. When employees make clear and specific commitments for their own work, entire organizations become aligned and achieve specific measurable results.

Shaun Murphy, Ph.D. and Bruce Klatt, M.A. are senior partners in Murphy Klatt Consulting and authors of Aligned Like a Laser (2004) and Accountability: Getting a Grip on Results (1997). For more information please go to http://www.murphyklatt.com or try their online Accountability Alignment tool at http://www.alignonline.com