You can also summarize. Rather than distributing selected bits of information, you can write an abstract that captures key data or ideas and reduces load to manageable size for others. That's great added-value for senior managers who need overviews, rather than details. Many internal newsletters earn their keep by providing regular summaries of useful information. That information can come from outside organization or from within.

Third, there's other side of same coin, which involves expanding, rather than condensing, information.

One way to do this is by providing context. Consider, for example, any current issue that gets high profile treatment. Can you take information you have, and then provide background that helps others make sense of it? You might bring in additional information that provides a brief history, current opportunities and threats, and some possible directions for future, along with their implications.

You might also expand information by making connections to issues that don't seem to affect your organization. For example, suppose your factory serves only domestic market, so globalization seems irrelevant for at least near future. But, what if you could explain how changes to tariffs would allow you to buy your raw materials at lower prices?

In summary, you can add value to existing information by turning it into business intelligence, condensing it, or expanding it. All approaches may use same material, but manage it differently, to satisfy different needs.

It takes time to fully master all different rules and principles of life, Great Pyramids of Giza were not built in a day after all. It is a visible sign reminding us all of astounding results that can be accomplished with vision, determination and persistence. This is exactly same behavior we want to apply in our ITSM practice if we are to get results of same magnitude.

What we have to do is study founding principles of success and get better at applying them effectively in real world: on IT battlefield. It's a fact: we need to get better at mastering ITSM strategies that lead to higher levels of success.

Regardless of our level of success, both individually and as a team, #1 critical success factor to accomplish this is determined by our ability to identify and process information that will give us leverage that we lack to reach next step and thus enable greater success. The most efficient and fastest way to increase our success is through adoption of behavioral patterns that will create more and more success for us. It pretty much works like a snowball effect: first step is to get started to best of our knowledge and abilities. It can always be improved in course of time. That decision is ours to make. No one else can make it for us! In my monthly newsletter, I discuss how it all works: how states of mind and behavioral patterns are intimately connected and how one does influence other greatly, be it in a positive or...in a negative way.