Make a Difference - Sweat the Small Stuff First

Written by Martin Haworth


Continued from page 1

Bottom line is that you need to have a focus of perfection yourself, lead your people through it and, over time, they will deliver for you. And you know what, they will make sure that everyone who starts new with you works that way for you.

  • People
    Your people are your most valuable asset. Working in a sharp end customer-facing role is challenging and tough. If you are a true leader inrepparttar retail business, you will have workedrepparttar 143750 tough shifts andrepparttar 143751 most challenging spots in your store. So you know how tough it can be. Yet there are standards here too - making them clear to everyone is a vital first step.

    Yet there is a service you can and must provide for your people. Simple things that need fixing before they can be on top for to play their part in representing your business. Finding out about what will make a difference, those multitude of little things that get inrepparttar 143752 way of perfect performance can be challenging. It's down to asking questioins, and finding out by being there and engaging in conversations.

    Simple things like:-

    • Fixingrepparttar 143753 work schedules
    • Providingrepparttar 143754 right workwear
    • Ordering a namebadge
    • Gettingrepparttar 143755 temperature right
    • Fixingrepparttar 143756 coffee machine
    • Having enough pens
    • Fixing a checkout door
    • Moving a cash point fixing that snags their trousers
    • Responding to requests quickly and positively
    • Being trustworthy
    • Communicating fully
    • Getting pay right first time
    • Fifty more possibilities, unique to your business (for a few more, checkout Motivation

    By attending to what matters most torepparttar 143757 people you employ - many of them 'Just Do Its' - fixed today even, you will leverage a return far more thanrepparttar 143758 cost it takes to fix. And leave a legacy of a culture that will be a benefit for years to come.

    And by fixing things fast, you will develop a credibility in your leadership second to none. This can be used atrepparttar 143759 beginning of a new position, of inrepparttar 143760 middle - it doesn't matter. Once you start though, it works best if you have a developed sense of fixing easy things onrepparttar 143761 fly - fast and effective. Let that be your byword.

    © 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).


  • Internet Marketing Mistakes that Traditional Business Owners make part 3

    Written by Andrew Clacy


    Continued from page 1

    An email can fill an empty Hairdressing Salon in hours, explainrepparttar new menu in a restaurant,repparttar 143749 latest listing in a Real Estate office,repparttar 143750 winter doona special in a Dry Cleaning company,repparttar 143751 newest model from a car dealer or nightly specials at a night club. All this by using Internet marketing methods offline.

    By thinking “outsiderepparttar 143752 square” and using zero cost of delivery, this powerful Internet marketing method can also be used without a website, just an internet connection is all you will need to keep your business fresh in your clients mind.

    Next Mistake 4 Over Spending Offline, when Internet marketing could be a cheaper alternative.

    Andrew Clacy Internet marketing expert Fr.e.e audio online for business owners: The 7 Mistakes business Owners Make Online. http://www.andrewclacy.com offers: internet marketing coaching, business web development, internet marketing affiliate programs and products




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