Do this to prevent employee turnover.

Make sure to specify beforehand your performance expectations up front for each job category. Give details. Don't scare them away, but be specific. Before you even hire someone, give applicant opportunity to back out. It is much better to not hire someone than hire someone that can?t perform to your expectations.

Also, a lot of employees are lost due to fact that they had no clue what their employer expected of them. You don't want to waste your time and money. Do you?

Do you have regular schedules?

Make sure that you have stable schedules. If you can't, then tell potential employees up front. Don't do old 'lets play we'll wreak havoc on your schedule and life' game. Nothing runs employees off faster than having their schedules constantly re-arranged.

Never play favorites.

Never play favorites because it will backfire on you. Employees resent a boss who isn't fair. I am sure that in your past a boss that played favorites has employed you. Did you like it?

Of course not!

http://www.discovertips.com is a place where you can go for free articles about customer service and employee loyalty.

Written by S Carson, All rights reserved.

After being in management for several years, I learned what it really takes to gain customer and employee loyalty. My articles were written for those managers and business owners that are looking for advice and tips on how to have even more loyal customers and employees. And because...

...the way I see it, if you don't care about what your customers and employees think, then you might as well close your business doors for good.

Before hiring anyone

Make sure that you specify your expectations beforehand. If you do, then potential employee will be able to judge whether or not to take position that you offer.

It is better to lose a potential applicant than waste your time to train person. Only to have to start over later.

If it's too late, and you already have an employee that has a bad attitude, don't allow that person to poison your employee pot any more.

An employee that gripes all day, or is abusive towards other employees will ruin your business. Guaranteed.

The nasty attitude will rub off on other employees because it's contagious. If your customers are able to sense tension, then they will feel like your employees are rude.

"You don't want that."

You need to have a talk with that person with attitude problem in private. Put it down in writing that behavior will not be tolerated. That way, if you have to fire that person, you will already have necessary documentation that you need.

Make sure that person understands that behavior will never be tolerated. (You can call this a career decision time for employee.) If behavior does not cease immediately and permanently, then they are gone. Don't hesitate on this matter.

If you are squeamish about firing someone then think about this: even if that employee has no contact with your customers, that very same employee will affect your other employees.

This is very important.

If you allow a negative, or abusive person to run loose around your other employees, then nice employees will resent you. You may not agree, but your employees will be more loyal and productive if you make sure that their working atmosphere is pleasant.

And, more loyal and productive that your employees are, higher your profits will be.

Besides, you want your customers to hear a smiling voice on phone, or to see a smiling face when they come in. Right? Right!

Make sure that you always lead by example. Remember, monkey see, monkey do.

Written by S Carson. All rights reserved. Discover Tips http://www.discovertips.com/ is place where you can go to get free customer service and employee loyalty tips.

After being in management for several years, I learned what it really takes to gain customer and employee loyalty. My articles were written for those managers and business owners that are looking for advice and tips on how to have even more loyal customers and employees. And because...

...the way I see it, if you don't care about what your customers and employees think, then you might as well close your business doors for good.