Lubov (Luba) Warrack, Dedicated Silversmith and Jeweler

Written by Susi at Jewelry Crossings


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Today Luba's artistry still excitesrepparttar beholder with intricately woven filigree patterns, inspired by her training on Russian historical icons. But her creative energy also finds a home in a fascinating technique called "reticulation" which transformsrepparttar 127135 surface of her sterling silver pieces into a creased, crepe-like texture. She especially enjoys making ribbons of sterling silver and weaving them into custom bracelets and pendant mountings. Often she imports rare Russian gemstones not readily found in North America, as well asrepparttar 127136 more familiar like amber, and incorporates them into her contemporary designs.

Citrine Silver Pendant Inrepparttar 127137 past ten years Luba has exhibited her work at numerous shows from New England to California and has won many awards including Best in Jewelry Category atrepparttar 127138 Virginia-Highlands Show in Atlanta; Best in Show atrepparttar 127139 Cityfest, Charlotte, N.C.; and Best in Category atrepparttar 127140 Art onrepparttar 127141 Lawn, Richmond, VA.

Luba makes her home with husband Giles, a mathematics professor, in Greensboro, N.C. You can see Luba’s work by visiting www.jewelrycrossings.com and clicking on her gallery called "From Russia with Luba." - Susi, Silver Jewelry Crossings

For twenty-two years I have been involved in the gemstone and jewelry trade-first as owner of an incorporated company in Singapore, then Thailand, and for the last ten years in Northern California. Throughout my career my reward has come from the knowledge that I have gone the extra steps to ensure my customers' absolute satisfaction.


Communication Tips for Dealing with the Angry Customer

Written by Adam Sargant


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7. If you have time (e.g. between taking and returning a call), there is a valuable exercise that is useful in all sorts of conflict situations.

a) Take stock of yourself. In your imagination, put yourself inrepparttar confrontational situation, and simply notice what it is that you are feeling, experiencing and thinking.

b) Put yourself inrepparttar 127134 other persons shoes. Imagine yourself seeing through their eyes, feeling their feelings, and if it is a face to face confrontation, see yourself as they would see you, hear yourself as they would hear you.

c) Step out and step back. Seerepparttar 127135 whole interaction withrepparttar 127136 both of you present. Observe this as an impartial observer, withrepparttar 127137 scene at eye level in your mind's eye. If you feel emotional at this stage, simply imagine "switching" that emotion intorepparttar 127138 body ofrepparttar 127139 person it would be most appropriate for.

d) And come back.

The valuable thing about this exercise is that it enriches your understanding ofrepparttar 127140 communication between you, giving you greater choice and greater objectivity, while allowing yourepparttar 127141 opportunity to empathise with someone in a situation where empathy could otherwise be difficult.

Adam Sargant is a freelance communications trainer with an interest in (among other things)dealing with angry and aggressive clients. His background is in NLP and nursing mentally disordered offenders, as well as running two succesful recruitment agencies. Personnel Development


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