Keeping Customers With Communication

Written by Claire Cunningham


Continued from page 1
2)TIP SHEETS – Not sure you have enough content to keep a newsletter going, but customers still need good information? Tip sheets on specific topics may berepparttar answer for you. This lets you package and brand key information so your company becomes known asrepparttar 120611 expert. Make sure your employees know about these tip sheets and use them. 3)WEBSITE – Set up a special customer section of your website that’s password protected. Fillrepparttar 120612 section with information customers need – newsletters, tip sheets, a way to post questions and get expert answers, downloadable forms, handbooks, documentation, etc. Not sure what to include? Poll some of your best customers.

Claire Cunningham, president of Clairvoyant Communications, Inc., has 20+ years’ experience developing and implementing successful business-to-business marketing and communications programs. Sign up for Claire’s monthly newsletter, Communique, at www.clairvoyantcommunications.com Claire can be reached at 763-479-3499 or e-mail to claire@claircomm.com


8 Common Marketing Mistakes

Written by Charlie Cook


Continued from page 1

Web Sites that Don't Move Prospects to Action Many small business owners direct prospects to a web site where they have more extensive content covering available services and products. I constantly get calls from people who have been successful at attracting prospects to their web site, but generate few sales.

Once prospects get to your web site make surerepparttar content and visual organization moves them to takerepparttar 120610 action you want them to. Whether it is providing them with ample opportunities to fill in your service inquiry form, or including a subset of your product catalog in your web page navigation bars, help prospects move to client and customer status.

Lack of Follow Up Sometimes making a sale requires sending a note or picking uprepparttar 120611 phone and calling your prospects. If you have an effective lead generation strategy, prospects will provide you with their contact information andrepparttar 120612 problem they want solved. Userepparttar 120613 web, email, andrepparttar 120614 phone to follow up and closerepparttar 120615 sale.

Lack of Tracking If you are making more from your advertising than you are spending, you're ahead. Frequently small business owners can't tell you which of their efforts helped bring inrepparttar 120616 business. Track each of your ad campaigns and you'll know where to spend your money inrepparttar 120617 future, what to modify and what to eliminate.

- Do you know how many sales and how much money you made as a result of each of your advertising campaigns?

- Are you making any ofrepparttar 120618 above common marketing mistakes?

- What elements of your marketing should you change?

Put your marketing house in order. Fix your strategy and your materials. If you don't know what to change or how to change it, use experts to help you with strategy, copyrighting, design, PR, and media placement.

Avoid these common marketing mistakes and you'll find ore people contacting you about your products and services and that your making more than your spending on your advertising.

2004 © In Mind Communications, LLC. All rights reserved. -

The author, Charlie Cook, helps independent professionals and small business owners attract more clients and be more successful. Sign up to receive the Free Marketing Guide and the 'More Business' newsletter, full of practical tips you can use at http://www.charliecook.net


    <Back to Page 1
 
ImproveHomeLife.com © 2005
Terms of Use