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Opening accounts is free. Paying anyone via PayPal, Nochex or FastPay is also free - which is why so many auction bidders and buyers use them. There are charges for you as a seller, however, and these are incurred when you receive money and/or when you transfer money from/to your PayPal, Nochex or FastPay accounts from/to your own bank account. Check out
respective fees via their web sites.
In my experience,
rates of charges are reasonable for giving you
significant advantage of being able to accept credit/debit card payments on your auctions.
If you are selling low value items, say less than £3, it may be prudent to add a small sum or percentage to
final sale value to cover this.
Speaking personally, I never ask
buyer to incur additional charges for using PayPal, Nochex or FastPay. (You will now realise why - it's called removing an objection!) I take
view that buyers who wish to pay by credit/debit card should not be discouraged in any way - and a surcharge of this nature might just prevent them from bidding or buying.
If you don't have PayPal account and you'd like to create one, click here.
If you don't have Nochex account and you'd like to create one, click here.
If you don't have a FastPay account and you'd like to create one, click here.
As I mentioned, they're free to set up.
Objection 3 Is delivery expensive?
Always fully describe your delivery details within your auction description. Be up front about delivery costs.
If bidders or buyers aren't given this detail within
auction description, they may become suspicious that
seller is hiding something, and therefore decide not to bid. There have been occasions where sellers have sold items at what appear to be cheap prices, but have inflated delivery costs to compensate, or even over compensate. Never do this!
There is no reason why you cannot say up front how much P&P will be. You can find out
real delivery costs of
company you plan to use. You can get these details from their website.
Once you have
postal costs you can add
appropriate handling and packaging costs, and there you have
figure to let your buyers know in advance that you're not hiding anything.
You have just removed another doubt in your prospective buyer's mind.
Objection 4 What happens if
item arrives damaged?
In your auction description you should cover your policy in relation to damages and insurance.
If you're selling higher value items you may wish to consider using a delivery service which includes insurance. Remember, even though
buyer has paid for it,
item is your property until it is accepted by
buyer. So if it is damaged in transit, this is your responsibility. You will have to arrange a replacement or a refund, and claim your costs back via your insurance.
Don't forget, if you do need to have enhanced insurance cover, it is perfectly reasonable to include this is in your delivery costs as shown in your auction description.
Objection 5 How professional is someone who has multiple spelling errors?
It is very unreasonable for any bidder to overlook your auction just because you have spelling errors. Isn't it?
However, they may believe someone who won't take
trouble to get their spelling correct might be equally unprofessional elsewhere.
You and I might consider that stance to be unreasonable. With spell checkers available, however, there's no reason to have any spelling errors creeping through on your auction page.
So, spell check your auction description page - please.
Objection 6 What do I do now?
You should always "ask for
order". In other words, suggest to your prospective buyer that they make a bid today for this valuable, rare, stunning, limited edition item!
And remind them that when they win
item they will be enriched by
strongest benefit you have already identified to them in your auction description.
Objections - Summary
If you spend time removing these objections, you will be repaid handsomely. I can guarantee you will receive more genuine bids for each of your auctions than if you had left these points hanging for
bidder to ponder and make assumptions.

Brian McGregor specializes in showing website owners how to make more money from their sites by applying inventive and original use of eBay. For a free copy of ‘The eBay Traffic Funnel’ which shows you how to use the power of eBay to make more money with your website, visit http://www.more-auction-sales.com/websites