Is client a repeat customer? Have they paid on time in past? How long have you had client? Have they given you referrals? Can you see their side in this dispute? How much money is involved Is losing that amount worth saving Relationship? Is client likely to provide more work in future? What might client be worth to you in future?

Find out what caused misunderstanding. Maybe someone Messed up on your end. Then clearly and Calmly communicate your position to client. Be polite! Don’t push. Seek information, not confrontation. If no Understanding can be reached, forget about money and don’t Bring up subject again. If you see client as being a big Part of your future you may want to forgive debt without Any further inquiry on your part. Instead, send them a large Box of candy and a pair of tickets to theater.

Here are some examples you might want to use:

You received product, now I want my money, and you’re going to pay it whether you want to or not

I have personal knowledge (if you do) of assets you hold. Now how are we going to settle this?

Are you a man of your word?

What kind of operation are you running there?

Are you ripping off other people as well?

Would you say your conduct here is honorable? (With this one, be ready for debtor to try some self- justification. This will reveal how he justifies his conduct. When you spot excuse, point it out to him)

It’s imperative that you stamp out any objection or stall tactics he may try until you have him on ropes. Then you can try to reason with him; just don’t waver in your insistence on full and complete payment.