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Consider it an honour to be in a position to serve them.
Then think of ways to serve them to
best of your ability.
Here are a couple of ways to take good care of your customers:
a.As often as possible, ask them what they want or need. The most successful businesses are ones that satisfy *known* needs or wants of customers. Don't assume you know what they want. Ask and be sure.
So find out what your customers want, ask them how you can serve them better.
Then provide that need for them. Even if you don't sell product or service they want, find someone who does and refer your customer to them. Be a resource; they'll love you for it.
You'd have saved them trouble. And they'll reward you for it by being loyal to you.
b.Aim to provide more value for money. This can be in form of 'try before you buy' offers, or giving away something for free. It could also simply be regular courteous service - going extra mile, so to speak.
Always think 'how can I provide more value for my customers?'
With that mindset, you will be alert and open to opportunities to give more value to your customers without breaking your bank balance!
Can you think of other ways to take good care of your customers?
*** About the author: Dr Kem Thompson is a Success Coach, Speaker and Author of 'The Days of Success Collection: Articles To Help You Create Success Every Day'. Find out more here: www.daysofsuccess.com/successbk.htm. Subscribe to her FREE newsletter, 'The Days of Success', and receive a thank-you gift by filling the form here: www.daysofsuccess.com
