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If you ask most clients what kind of facilitator they'd rather have, one that seems professional or one that can get them
results they're after, I think you know what
typical reply might be.
A story of
"Professional" facilitator. About 15 years ago,
college where I worked was going through quite an upheaval. Everyone was upset about something, including feeling unheard by
administration. I had just been to a conference on "shared governance" which were
buzzwords at that time. There was a fellow (a professor from Stanford University) there that gave a memorable talk about how to help your college develop a structure for creating shared decision-making between
administration, faculty, staff and students. I excitedly returned to my campus and carefully shared this great opportunity with
college President. It took many sessions of me mainly listening to his fears to get him to commit to an all-staff meeting to first deal with everyone's gripes and concerns. It took several more of my listening sessions to get his commitment to hire an outside facilitator to further work through issues that
staff was having.
I immediately thought of this fellow I heard at
conference and whom I knew had
expertise to help us. He ended up visiting our campus several times to facilitate all-staff meetings. On his first meeting I was a bit hesitant. After all, we were a small community college in a rural area and he was from a large elite private university. My fears were immediately put to rest as he came in
door in his shorts and sandals and wild Hawaii-style shirt. He was so funny and friendly and put everyone at ease, especially
President. We couldn't get enough of him. We had more FUN getting very important work accomplished for
college. Staff got out their concerns, they had their fights, he had us yell at each other, cry, get frustrated and resolve issues. I soon found out that this silly, funny man was as professional as anyone in a three-piece suit and tie with briefcase in hand. He brought his Facilitators Tool Kit instead.
After he finished with us, we were ready to create our own shared governance model. It wasn't easy, but we had worked through a lot of our roadblocks because of his ability to get us to laugh at ourselves. By
way, he was
most professional man I have ever met. (Story submitted by Susan Smith).
About
Author: Steve Davis, M.A., M.S., is an Facilitator's Coach, Infoprenuer, and free-lance human, helping facilitators, organizational leaders, educators, trainers, coaches and consultants present themselves confidently, access their creativity, empower their under-performing groups, enhance their facilitation skills, and build their business online and offline. Subscribe to his free weekly ezine at www.MasterFacilitatorJournal.com.

About the Author: Steve Davis, M.A., M.S., is an Facilitator's Coach, Infoprenuer, and free-lance human, helping facilitators, organizational leaders, educators, trainers, coaches and consultants present themselves confidently, access their creativity, empower their under-performing groups, enhance their facilitation skills, and build their business online and offline. Subscribe to his free weekly ezine at www.MasterFacilitatorJournal.com.