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Today, this method can be applied to anything - including web based businesses. An online vendor can give an experience to
viewer that will make a lasting impression. Some provide games for their viewers to enjoy. Most find that providing special information - an article giving
background of a given product presented with a human-interest slant ? is sufficient. Viewers can be invited to "register" - giving them access to an area of
site that
general public does not, where special information can be presented. This gives
viewer
feeling that they are part of something special - a private club.
One example of this method of online "Experience Branding" is WeightWatchers.com. A registered user has access to message boards and a special catalog of diet recipes. A registered viewer becomes part of a community. It's an experience that will keep them coming back!
"Experience Branding" is also helpful to non-profit organizations. JohnTaylorGatto.com, an alternative education resource, provides an online discussion forum that attracts teachers and parents, encouraging them to debate educational topics and share war stories. The Odysseus Group,
organization that owns JohnTaylorGatto.com, reports that interest in their web site skyrocketed when
forum was launched.
So what do we learn from this? Gone are
days of impersonal service. If you want to survive ? offer your customers an experience!

Jake Gorst is a writer, film maker, and president of Exploded View (http://www.explodedview.tv), a new media advertising and design company. He also is a frequent contributor to various trade publications on topics related to Web site and architectural design psychology and trends. Previously, Gorst served as Vice President and Chief Creative Officer for E-Media Publishing, Ltd. and as an Internet content developer for Citibank and other Long Island based corporations.