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Each time my site went down (due to their faulty systems), they took 30 hours to get it back on. I was pissed. And worst, it usually happened after a successful marketing campaign!
So I decided to invest a little more into a hosting provider who would provide better customer service. I surfed extensively for good hosting packages and checked out comments on several web hosting forums.
Finally I decided to switch to Hostway: http://www.internetmarketingfocus.com o.cgi?l=hostway
What impressed me was their live phone support. During initial site setup, I telephoned them a few times at midnight and they had real live staff picking up
phone and attending to my requests!
And I'm not even paying them big bucks. I'm only paying a little more than my previous provider. Is it worth it?
Yes! The amount I spend with them is only a fraction of
income my site generates when it is online 99.9% of
time!
Tip # 3: Look At The Fine Print
One of
factors that you must consider when buying a hosting package is their uptime guarantee.
The difference between 95.0% and 99.0% uptime is 14.6 days in a year. Never go for uptime guarantees of less than 99.0%.
For a list of good hosting providers, go to http://www.internetmarketingfocus.com/links.php?op=viewlink&cid=6
My personal favorite is Hostway: http://www.internetmarketingfocus.com o.cgi?l=hostway
Tip #4: Monitor Your Server
Don't expect your hosting provider or your visitors to tell you that your site is down. Be
first person to know!
My site is continuously monitored by QwkMon monitoring service 24/7. Whenever my site is down, they send me an email immediately. They can also contact me via my cellular phone.
I can then quickly call Hostway's phone support staff and get my site restored - though after I moved to Hostway, I haven't had
need to do that yet. Their uptime is excellent!
Here is a list of monitoring services that you can consider:
http://www.qwkmon.com (my favorite!) http://www.internetseer.com http://www.netmechanic.com/monitor.htm http://www.serverrat.com http://www.websitepulse.com http://www.siteprobe.com http://www.nfiniteweb.com ools.html http://www.alertra.com
If you're serious about marketing your products and services online, make sure your online storefront is always open for business!
