Continued from page 1
Then, look at
quantity of
clicks from each IP address, click behavior and click timing. Run a "reverse IP address lookup" to see who is making those clicks.
Basically, you want to be able to gather as many details as possible for each and every click. Whether you will depend on
tool your webhost is providing you, or you will install a software yourself, or you will contract it out, make sure you have
capability of capturing
IP address.
If
IP address was not captured, or cookies were not generated, that's an indication of clicks being generated by automated scripts known as "hitbots."
3. Start tracking
conversion ratio. You can choose to track conversions either by using your own conversion tracking system, or by using a third-party conversion tracking tool. There are plenty of low-cost conversion tracking solutions.
In some cases,
services offering to track your clicks will have a sales conversion option available for you. That's a service you definitely want to get if you don't want to deal with it yourself.
But, if your sales ratio is very low or even zero, your chances are very high that you're being bullied by someone. It could as well be
low demand of your product or a high competition, but if you're getting high amount of traffic from your PPC campaign and low to zero sales,
chances are very high that you could be a victim of click-fraud.
So, what do you do if you suspect that you're receiving fraudulent clicks on your PPC campaign?
4. Be meticulous - very thorough. Make sure you have data that points to questionable traffic. You have to have evidence of
suspicious clicks. Ensure that you have a legitimate case even if you have to double check your records. The PPC provider will ask you for facts and not an opinion.
5. Carefully document your traffic analysis during your PPC campaign. Document anything related to
campaign - handwritten notes, email exchanges, scribbles, reports, screen shots, etc.
6. Be sure to record every one of
clicks, whether they're from your server logs or from a third party processor that you might be contracting for this purpose.
7. Document all relevant competitor positioning. Ever since Google changed its policy on PPC ads, there have been various reports on competitors of a same product manipulating Google's new system.
It's
people with more technical knowledge manipulating
system for their own good while killing
campaigns of
people with no technical knowledge. They're not breaking Google's rules, but they know when to pause their campaign (knowingly) and when to reactivate it again.
8. On
other note, you might want to contact your competitors to see if they're experiencing click fraud. Your PPC campaign might not be
only one experiencing these fake clicks. Two victims' cases presented to
PPC provider will make a stronger case.
9. When feeling highly confident that you have a strong case and clear facts that you've been a victim of click fraud, contact your PPC account representative and submit your data with a request for refund. Their investigations can, and do take time.
10. Meantime, continue to monitor your click activity and record any additional data.
It's unfortunate that we have to be so much involved to protect ourselves. We pay for advertising so we can free up our time and let someone else do it. But with
seriousness of PPC "click spam" nowadays ........ you snooze - you lose.
If
PPC providers don't solve this problem, perhaps there are other ways of bringing highly targeted traffic with less stress.

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