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Linguistic capabilities are important, but this is not enough. Your international champion must be uniquely familiar with
challenges of developing global business, and they will need to know what issues and challenges they will face at
very outset. For example, what are
day-to-day business implications of managing international teams remotely? How do I do business with
Germans? How do I export to India? What is my time to market if I compare acquisition vs. organic growth in Canada?
The panacea for building a global mindset is not found by sourcing all your people outside
company. Very often, just bubbling beneath
surface in your own company can be found a wealth of potential, just waiting to be let loose. And these are
people who have been working to make your company a success in your home market, so why not give them a chance overseas? Tap into that potential, because if you don’t, you risk de-motivating your own people at
outset, and you don’t want to do that. Identify that potential, then let it loose, but not before you have a training budget in place. Tailor your training to your specific needs. Perhaps you need to invest in knowing
different facets of export (documentation, letters of credit etc), or perhaps training involved a negotiation skills course, or you may have a direct sales team that requires some cultural training in how to do business in a certain country.
When all is said and done – your training budget forms an inherent part of your future overseas success. You’re selling to human beings, whether at home or overseas, and if you can show that you are at least making an effort to understand your client’s culture and language, you will have made a great leap towards closing that sale. Again, you don’t need to understand
laws and customs of every country – but you need to show that you are making an effort, and simply assuming that English is
language of international business just does not cut it any more.
Alongside your training budget comes your retention plan, and you will need to have a HR policy in place to reflect your international activities. Identify very early individual motivations. For example, you may have recruited somebody with a Latin background to head up your international expansion. For this person, perhaps
amount of time they wish to spend with their family (i.e. number of holidays per year) may be more important than
amount of salary you pay them. And then you need to ensure that this particular person fits in with your staff. In some Latin cultures, lunch breaks can sometimes extend to two hours or more, simply because it’s
principle meal of
day. That may be perfectly acceptable back home, but here you need to ensure that this doesn’t demotivate your team. So once again, if you’re recruiting a foreign national, drill into their CV to see how familiar they are with your own business culture. If they are not – are they really right for
job?
And finally, your Human Resources policy embraces an international framework. That means that worked for you at home can no longer apply as you enter new international markets. Recruitment and incentive programmes must reflect
needs of everybody within your firm now, not just
select few who will be driving your international expansion.
If business, whether local or international, can be defined as
exchange of goods and services between people, then
people aspect must play an important part. After all - people buy people. And if your staff and teams can show when they are doing business internationally that they are making an effort to know
local laws, business etiquette, customs and language of
country you are doing business in – your overseas clients and partners will respect you all
more, over and above your competitors.

Trevor O’Hara is President of Renarc (www.renarc.com), specializing in helping firms build a framework for successful international expansion. He can be reached by phone on Tel: +44 (0)1491 411 118, or via email at t.ohara@renarc.com