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Bobette: I have also seen Streaming Media used to deliver Internet radio programs, pre-recorded tele-seminars, and information products.
I understand business can enhancing customer relationships with Streaming Media as well?
Ronni: Absolutely. Streaming Media is invaluable as a customer service tool. Voice and image messages add a personal touch that intrigues
listener and encourages them to remain on
site.
Use it to guide visitors through a sample order form.
Explain when shipping charges will be calculated and added to their order.
Perhaps your numbering system has caused confusion in
past; a brief audio message can unravel
mystery.
You can add an audio-based FAQ page to your site or integrate voice instructions at crucial points in
ordering process.
Bobette: How about in employee interactions?
Ronni: Employee training is greatly enhanced with audio or video. Use it to orient new employees and keep
information archived on
site for easy reference.
Sales training can also be archived and quickly retrieved when needed. The ability to offer customized training materials on a 24/7 basis makes streaming audio a very versatile and efficient learning tool.
Bobette: Wow. You have me convinced. How would I go about adding, say, and audio clip to my site?
Ronni: That's a good example because audio is
most mature and economical of
streaming technologies. Also, it doesn't have
bandwidth requirements associated with video. Any Internet user connected at 28.8k or better can enjoy quality sound.
You should start with a good quality tape recorder and an external microphone to record
message. After
message is recorded and edited, a streaming vendor can encode it into one of several formats. We recommend Windows Media or RealMedia for audio.
You then store
finished clip on your site host's or encoder's server and link directly to
file from your Web site.
Bobette: Is Streaming Media affordable for small businesses?
Ronni: Absolutely. We'll convert an audio clip to Streaming Media for less than $75. The fee includes setup and up to five minutes of audio. There is a small per minute charge for time over five minutes.
Bobette: Great! Thank you, Ronni, for your time.
Visit WBC Imaging to learn more about Streaming Media: http://www.wbcimaging.com/articlesbyexperts.htm

Bobette Kyle draws upon 10+ years of Marketing/Executive experience, Marketing MBA, and online marketing research in her writing.
Her book shows how to better find, target, and attract Web customers. Read about it here: http://WebSiteMarketingPlan.com/bookinfo.htm