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If you use IM to communicate with your customers and prospective customers, right IM software will actually analyze these communications and help you develop a list of frequently asked questions. FAQ’s are great time savers and effective business tools.
And IM is not impersonal. Use audio and video chat features and have a true face to face conversation without leaving office! Think of money you’ll save on traveling. Not only can you see other party’s face, you can see other things such as new product designs and product demonstrations. If it’s viewable, it can be seen using video chat.
If your business requires you to place international phone calls, you can save money on your phone bill, too. Adjust volume, record and playback, even use chat like you’re using a walkie-talkie so other party hears only parts of conversation that you choose. Pause, rewind and playback conversations, bookmark important points in your conversations, and search through past conversations by keyword or phrase.
Plus you can keep all of your contacts separated into categories yet contained in one easy to locate place. You can also have different contact lists under each of your various screen names.
And best of all, you can install IM software on your company network painlessly. Sharing files, communicating with co-workers, and knowing what’s going on in your office without leaving your desk is easy.
Trillian Pro connects to AIM, ICQ, MSN, Yahoo Messenger and IRC. And by using plug-ins, it can connect to many different services. Instant Messaging really is a valuable tool and one that will fit well into your business. Start chatting today!
Copyright © 2005 Cavyl Stewart. Get more software tips, strategies and recommendations by signing up for my Exclusive 100% free, 100% original content ecourses. Visit: http://www.find-small-business-software.com/free-ecourses.php