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Good luck! The hardest thing in
world to change is someone’s mind.
There’s a better way.
When you’re listening through objections and someone says, “I don’t have
time (or money or whatever),” you’ll know not only that this isn’t true for you — but that it’s not true for them either.
What is
truth?
Rule #2: Listen to What Isn’t Being Said
Here’s what you’ll hear: frustration, anger, disappointment, fear. That’s
truth.
It’s clear this person is overwhelmed! They have more to do than they think they can ever do. The issue is not, “When am I going to find time — on top of everything else...” to build a Network Marketing business. The real issue is that
person wants somebody — anybody — to hear how frustrated they are about time!
So, listen.
What you will create is a rapport between
two of you, a safe space where truth can be spoken and heard. You haven’t attacked their objection head on, so you’re not someone to defend against — which is what most salespeople end up becoming. Instead, there will be trust, communion, a connection, respect, admiration. In any relationship — especially sales and sponsorship — it doesn’t get any better than that!
Rule #3: The 10 Percent Solution
“So, after I listen through
objection, what’s left? — what about
10 percent that is logical?”
Most of
time, after you’ve listened completely through
objection, there won’t be anything left.
If there is — if there really are, for example, some “time” or “money” constraints — it’s no longer an emotionally charged issue. You can deal with it.
You can have a conversation with
person about managing his or her actions in time, about setting priorities and planning. That makes you that person’s partner. And that is
perfect thing for a distributor or potential sponsor to be.
A Process For Listening Through Objections
Step #1 — Embrace The Objection. Love it. Have it be exciting. Look forward to it.
If you come from “I don’t want to hear this” or defensiveness, you’re thrown into being argumentative. You’ll have to push people, and when you do, they’ll push back. Instead, as in
martial art of Aikido, you simply redirect your opponent’s energy. You remain centered while they fall forward to
mat.
Step #2 is to welcome
objection.
Step #3 — Define The Objection. Make sure that you and your customer or prospect are speaking then I’ve got to take my daughter to daycare...,” you can add, “And you have to pick her up in
afternoon, too.”
Again, help them fully express their feelings. Don’t “step over” anything.
Make sure that you and your customer or prospect are speaking
same language.
Step #4 — Purge The Emotion. If you’ve got a sense that
person is leaving something unsaid, point that out and help them say it. For example: if someone has objected by saying, “Is this like Amway?,” there’s a chance they’ve had a personal experience. Ask them about that. Ask if anyone else they know had a similar experience. Ask what that means to them — how they felt about it, what bothers them most. Encourage every negative emotion to pour out fully, exhausting their supply.
How will you know when that’s happened?
Complete The Objection Process
Most of
time, you’ll know it’s complete because
person will change their state of being. You’ll see a dramatic shift in
person’s facial expression, their body language. They’ll breathe a sigh of relief, put their arms behind their head, and relax deeper into
chair, and you’ll notice a clear sense of peace or contentment in
room that wasn’t there before. Many times, people will simply laugh out loud.
Being fully heard has a dramatic effect on most everybody.
Listening through objections is not easy. For most of us, it requires a 180° shift from how we have been taught to do things. And,
impact it will have as you begin to master it — both on your business building efforts and on your life as well — will be one of
most positive and profound you can imagine.
Influencing with integrity is a high art. When you do it well, you will be a Master artist.
And in MLM, Master artists don’t have to wait ‘til after they’re dead for their work to be worth millions!
