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Flash
Flash requires shopper to support version of Flash being used. People that support Flash 4 can't support Flash MX without upgrading. Customers will leave for another store if they are required to upgrade their plug-ins. At very least, it will require that they have to download plug-in and start shopping experience from very beginning.
Checkout Process
The checkout process should be as short as possible. The faster a person can checkout faster customer can be on their way to other things.
Checkout Progress
Each step of checkout progress should indicate current step and total number of steps. This helps customer know where they are in process and number of steps remaining.
Ask for Information in Proper Order
Credit card information should never be asked for until after all charges have been calculated and presented to customer. Asking for this information prior to disclosing full charges will cause shopper to abandon cart.
Advantages of Usable Shopping Carts
Usable shopping carts open market to consumer. By making a shopping cart usable to consumer process of shopping online is less threatening and actually becomes more inviting. NetIQ, developers of WebTrends, has developed a successful system that helps web site owners, marketing specialists and web development teams make more usable and helpful web sites.
Understanding how shoppers use one's site and shopping cart can help turn more visitors into purchasing customers. The national average for shopping cart conversion is two percent; however that conversion rate can be increased through having more usable web sites and shopping carts. Multiple paths to products and easier checkout processes can help greatly.
Lee Roberts is the President/CEO of Rose Rock Design, Inc. and owner of the Apple Pie Shopping Cart.