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Flash
Flash requires
shopper to support
version of Flash being used. People that support Flash 4 can't support Flash MX without upgrading. Customers will leave for another store if they are required to upgrade their plug-ins. At
very least, it will require that they have to download
plug-in and start
shopping experience from
very beginning.
Checkout Process
The checkout process should be as short as possible. The faster a person can checkout
faster
customer can be on their way to other things.
Checkout Progress
Each step of
checkout progress should indicate
current step and
total number of steps. This helps
customer know where they are in
process and
number of steps remaining.
Ask for Information in
Proper Order
Credit card information should never be asked for until after all
charges have been calculated and presented to
customer. Asking for this information prior to disclosing
full charges will cause
shopper to abandon
cart.
Advantages of Usable Shopping Carts
Usable shopping carts open
market to
consumer. By making a shopping cart usable to
consumer
process of shopping online is less threatening and actually becomes more inviting. NetIQ,
developers of WebTrends, has developed a successful system that helps web site owners, marketing specialists and web development teams make more usable and helpful web sites.
Understanding how shoppers use one's site and shopping cart can help turn more visitors into purchasing customers. The national average for shopping cart conversion is two percent; however that conversion rate can be increased through having more usable web sites and shopping carts. Multiple paths to
products and easier checkout processes can help greatly.

Lee Roberts is the President/CEO of Rose Rock Design, Inc. and owner of the Apple Pie Shopping Cart.