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Instituting a program of personal, hand-signed notes that coincide with birthdays or special events addressed to
customer's significant other that offer gift ideas, can have surprising results.
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Step 4: Track
results of your database marketing efforts. _____________________________________________________
By knowing who you sent offers to and who responded will help you identify your best customers, allow you to more effectively allocate your marketing dollars, and help you tweak your marketing pieces to get higher response rates.
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What Information Do I Collect? ________________________________
It’s important to determine in advance
type of information to collect. To do this, make a list of common special offers you might be presenting to your customer.
For instance, if you sold a product in
health industry and many of your customers have lower back problems you could joint venture with other businesses to develop special promotions on products that help to relieve lower back pain.
To capture
fact that your customer experiences lower back pain, simply place a check box on your form that says, "Do you experience lower back pain?"
If your customer has small children, consider presenting follow-up offers for products targeted for small children.
Imagine being a consumer and receiving a letter from your business with an enclosed birthday card for little Joey who just turned eight years old and a discount offer for a basketball hoop or other relevant products. You think to yourself, "What a great gift. Joey would love that!" This is
power of database marketing.
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Collecting Accurate and Consistent Information ________________________________________________
Database marketing all starts at
point of sale. Without accurate, complete, and consistent data this type of pinpoint target marketing can’t be done.
To ensure that your information is accurate and consistent, help your customers fill out
data collection form and review each information form for completeness.
You might experience a hesitancy from your customer to give out all their personal information, similar to how I felt at Radio Shack.
However, after explaining that
information will only be used to send out special offers during important events, is completely confidential, and will not be shared with anybody else, you’ll find that most of your customers won’t have any problem giving out their personal information.
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Cost Effective Loyal Customers ________________________________
Marketing to your current customers is one of
most effective and cost-efficient strategies you can do to reduce your marketing costs, enhance your customer / retailer relationships, and produce long-term loyal customers who, over a period of months or years, become your biggest source of referrals.

David Frey is the author of the best-selling manual, "The Small Business Marketing Bible" and the Senior Editor of the "Small Business Marketing Best Practices Newsletter." To get your free lifetime subscription visit http://www.MarketingBestPractices.com