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We all see world in a different way based on our culture and how we were brought up. So it's very important to understand this, particularly when you give your people feedback be it good or bad.
Last year I spent several weeks in a particular hotel running seminars and I started to get to know some of staff. One day I noticed that Carol conference manager had been named employee of month and her photograph was displayed in reception area. When I congratulated her on this honour I was a bit surprised at her reaction - "I hate it, I'm so embarrassed," she complained.
Carol didn't like attention she was getting and as a result, this recognition by her manager didn't motivate her. Another member of team could possibly see this completely differently and regard it as a great honour.
If you have good rapport with your people then you become sensitive to how they see things. The successful business person understands each member of their team and doesn't reward everyone in same way.
I've often heard managers say - "I treat people way I expect to be treated." The successful manager says - "I treat people way THEY expect to be treated."
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