I like to be unreasonable

Written by Arvind kumar

Continued from page 1

It is difficult to hit a moving target. But changing strategy, changing direction cause uncomforted. Something to some people it is a clear indication of failure. And very few people can afford to look failure. They have worked hard to earn position where they are today. They will do everything to saverepparttar status quo and their position, comerepparttar 149693 hell.

But a leader know, success isrepparttar 149694 next step of one and consecutive failure. But if he stands there still withrepparttar 149695 fear of failure, he will get killed by competitor. Moving target is always hard to hit. And According to Al Ries,repparttar 149696 management guru, “Best defensive strategy is to attack yourself.” You have both side working for you, you get nothing to loose.

Remember it, Rom was nit built by those who lived in their comfortable palace. And they didn’t live long enough to enjoy that. Those who reinvented themselves are enjoyingrepparttar 149697 numerous fruitful failures.

This research work for this report is done by Mr. Arvind Kumar, founder, www.Nuttymarketer.com You may reach him at arvind@nuttymarketer.com .

Arvind Kumar is an Electrical Engineer from a premier Institute, Indian Institute of Technology, Delhi, India. He has 3 years experince in marketing business consulting services and marketing services. He is founder and CEO of www.nuttymarketer.com

The New Staffing: Survival Tactics That Work

Written by Susan Dunn, MA, The EQ Coach

Continued from page 1

Many consumer these days would trade a "pleasant" experience, to an "efficient" one.

Later when it was time to pay, there was another surprise. A gentleman sat solidly atrepparttar register slowly and carefully counting outrepparttar 149692 money offered him byrepparttar 149693 person in front of me, while being quite gracious. He had trouble telling a quarter from a nickel, but it all got worked out. He must have been over 70 years old. He looked sharp in his uniform shirt. My reactions, as a consumer, and concerned citizen ofrepparttar 149694 US, were these, in no particular order: So many people can't live on social security or busted 401Ks these day, isn't it wonderful they hire seniors? This is going to be slow, so I might as well calm down. I don't want to put pressure on him, it would rattle him, and he'd go even slower."

A person of any age can have this sort of demeanor and aura, but one finds it more in seniors. After all, they've seen a real emergency, they know that most things work out, and they aren't about to fall for your "hurry up" vibes, because they know that "haste makes waste. So who am I going to yell at?

"Yelling at" is a figure of speech here. As a consumer, I expect certain things when I walk into an establishment hoping to spend my money there, and if it doesn't occur, I'm miffed. Sometimes I say something torepparttar 149695 manager. Occasionally I'll writerepparttar 149696 corporate, though not just for a free gift certificate as some do, and I'm more likely to do it with praise than with criticism. Criticism is best addressed atrepparttar 149697 local level.

Most often I do what every business owner dreads. I express my dissatisfaction by never returning. They don't get a second chance. (Savvy managers love to hear customer complaints; that's how you learn what's working and what isn't, and, paradoxically, it's also how you get loyal customers. During my former years in public relations, I knew when I had a protestor onrepparttar 149698 phone, I had at least a 60-40 chance of converting them to a real fan.


Fromrepparttar 149699 minute I walked intorepparttar 149700 place,repparttar 149701 atmosphere was different. What do you imagine wasrepparttar 149702 difference in attitude and behavior in a staff consisting totally of people under 20, and people over 65? What would you think would berepparttar 149703 pros and cons to yourself as manager or owner, and torepparttar 149704 consumer? Here are some ofrepparttar 149705 positives:

. Consumer expectations are radically changed. . Two age groups available for peak staffing and short shifts. . Two age groups grateful for work and often willing to work for less. . Two age groups not atrepparttar 149706 peak working years, so less likely to be in a state of current of pending burnout. . No one behindrepparttar 149707 counter is complaining that their feet or back hurt from standing for hours. . No one atrepparttar 149708 register is complaining that it's "confining" and "boring" to have to sit on a stool for hours. . Two age groups which really enjoy socializing and may prefer jobs with opportunities to visit and chat with co-workers and customers. . Two age groups which are generally more focused onrepparttar 149709 moment so, therefore, are less likely to be in a hurry or impatient with customers. . Two age groupsrepparttar 149710 35-50 year old consumer will relate to with nurturing instincts - they see their child or their parent behindrepparttar 149711 counter. . Two age groups not so likely to get "hired away" from you. . Two age groups that don't have small children at home.

Today's business demands require thinking outsiderepparttar 149712 box, and I'll give this manager an A+ for innovation. I think he or she found a plan that will work.

©Susan Dunn, MA, The EQ Coach, http://www.susandunn.cc . Helping individuals and businesses improve their emotional intelligence for more success and wellness. Coaching, business programs, diversity, Internet courses and ebooks. I train and certify EQ coaches. Fast, affordable, comprehensive, no-residency program training coaches worldwide. Mailto:sdunn@susandunn.cc for more information or free ezine.

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