What can company do to turn their website around and present a positive impression?

*Spend some time researching their customers needs and re-focus their site around them. *Visibly apply their offline customer dedication online.

Its critical that their customers perceive some value from visiting their site. Otherwise why would they stay around long enough to even read about their products let alone buy them?

What if they arrived at web site again? This time text on site sounds more interesting and descriptive. The site doesnt look identical to brochure anymore. There's some real case study examples of how previous customers have benefitted and saved money by using companies products. How they transformed a cold roof space into a bright and warm usable room, or how they saved a fortune on their heating bill after some roof work was done by company, etc.

There's also a new quote tool that lets you put in your dimensions and get an immediate quote for work. There's also a button to get an expert to call you, a tool for seeing what any project work would look like when finished, a reminder tool which tells you when you are due for a roof inspection, ideas for improving your roof space, etc.

The list doesnt necessarily stop here. They can add as many features, tools and resources as customer wants. Starting with customers most important ones first. On new site company also state their dedication to customer - they make guarantees to respond quickly to any question or comment and help customer in any way they can at all times.

The customers experience is very different now. She will be happy with her visit and service and have a positive experience of company. She'll feel company is very attentive to her needs. Ultimately she'll buy more from company.

The companies end result is different now too. They'll have more happy and loyal customers and ultimately therefore more recommendations and sales.

Are you making same mistakes on your website? What can you do to improve your customers website experience?

Useful tips:

Respond to your users needs. Adopt a creative approach. Create some interest around your products. Make your customer dedication visible.

Good luck!

A reserve fee is withheld to cover and charge backs you may have. If you have no charge backs within a period of time, your reserve will be refunded to you. Each company has their own guidelines in regard to reserves.

The following websites will process credit cards for you:

iBill (Highly Recommended) http://www.ibill.com

This outstanding company is a complete ecommerce solution that will enable you to process transactions through your website via credit card (Visa, MasterCard, American Express, Discover, and JCB), online checks, or through their telephone billing service (900 toll phone number). There are no setup fees. They charge 12% -- 15% per transaction fee for credit card and check purchases and 20% -- 30% per transaction fee for phone purchases. Non-US merchants are welcome.

PayPal (Highly Recommended) https://www.paypal.com

Another outstanding company that enables any business or consumer with an email address to securely, conveniently, and cost-effectively send and receive payments online. You can sell with PayPal through an online auction, on your own website, or as part of an online marketplace. There are no setup fees. They charge 2.9% + 30¢ per transaction.

ClickBank (Highly Recommended) http://www.clickbank.com

ClickBank is another outstanding company that will enable you to accept Visa, MasterCard, American Express, Discover, Eurocard, Visa-Debit, MasterCard-Debit and Novus cards. No merchant account is required.

They charge a one-time $49.95 activation fee, and a $1 + 7.5% fee per sale. There are no monthly fees. The great thing about this company is that over 60,000 affiliates can choose to sell your products for you. ClickBank enables any web seller to automatically pay sales commissions to affiliates. They will bill your customers, pay you, and pay your affiliates a commission. In other words, they'll run your entire affiliate program for you. In addition, their services are available for non-US merchants.

ClickBank is intended to be used for electronic merchandise only. If you ship a physical product, you may want to consider using iBill to process your orders.

If you're just starting out, you may want to use one of third party credit card processors, as this is easiest route. Each company provides you with step by step instructions to assist you in getting your website set up to accept credit cards. The great thing about third party credit card processors is that they handle everything for you. You don't have to hassle with processing your credit card payments or charge backs, as everything is taken care of for you.

In order to be successful on Internet, you must accept credit cards. In addition, you must make ordering process as simple as possible. With today's technology, even smallest homebased business can now accept credit credits almost instantly. Visit one of websites mentioned above and get your website set up today. Your success depends on it.