· Digital Images - While auctions without photographs can and do sell, auctions with photographs sell much better. People like visualizations and want to see what they will get with their money. Make sure your photograph is clear, focused and offers more than just a straight view.

With Pcars.com, sellers can instantly create their own account and setup their own homepage. Next they add their product information and links. Then upload images, up to eight photos included with no-cost membership. That's it.

“It is THE BEST site to host photos and one of best to sell and buy things for your car!” shared Lefteris from Greece who sells Jewels for Porsches regularly on Ebay and now on Pcars.com, too. “And site is very easy to use.”

The site is developing to meet needs of buyers and sellers. In works are Photo Gallery for hosting pictures, AV Center for racing videos, and a Forum for comments and sharing automotive tips.

“As a seller I find PCARS site very easy to list and I like that I can have large photos for my items,” Lefteris explained. “I use Ebay also, but I find PCARS site much, much better. I'm here to stay.”

Progressing Discount Price Plan

Also under way is a new Progressing Discount Price (PDP) plan. Sellers will have option to list their prices so that they decrease over time, while waiting for someone to buy. This option benefits sellers by allowing them to discount their inventories as time progresses. Additionally, this ensures that inventories may get sold at end of listing period (usually 30-day). The benefit for buyers is that they get to buy items cheaper next day if items have not been sold. Here is an example with this option: http://www.pcars.com/autos/partview.php?view=65 .

For more tips and to sign up for a new account, visit http://www.pcars.com or contact Rich at staff@pcars.com or Diana at db@ohiohelp.net ; call: (626) 688-1919.

By Diana Barnum, CEO of OhioHelp.net , inviting automotive sellers and buyers to setup Dealer Accounts and Private Party Accounts at http://www.pcars.com and see how simple the site works. They can sell and buy new and used performance vehicles, parts, accessories and auto care products of all types, quickly & easily online.

2. Support Your Mission with Effective Training. It’s not enough to create a mission statement that sits in darkest regions of organization. Provide ongoing training so that “common-sense” customer service becomes a part of mission statement and your organization gives customer an outstanding customer experience. In my situation at store, that was a situation that would have never happened if cashier had correct training on how to interact with customer. Also discuss mission statement at staff and employee meetings and coachings. If you have option, videotape your employees interacting with your customers.

3. Motivate for More of Same. Make every effort to “catch” your employees or co-workers doing something good. This means at earliest moment you see or hear about anyone in your organization, make sure you reward or acknowledge him or her for their efforts. Preferably in public. This could be a “great job” sticker, a discount coupon to a restaurant or store or a simple “thank-you for a job well done.” Remember, key is to reward individuals as soon as possible after action you want to see.

These are three “common-sense” customer service ideas that you can implement today to keep your customers coming back and grow your business.