How to Handle Customer E-mails Like a Pro

Written by Heather Reimer

Continued from page 1

Move fast. Speed is halfrepparttar battle won.

Write tight. Just get torepparttar 109705 point and leaverepparttar 109706 literature to Shakespeare.

The jury is out on form letters. Some companies ban them outright. But they do come in handy when you're dealing with large volumes ofrepparttar 109707 same queries, over and over. My take: if you use a form letter, modify it to suitrepparttar 109708 situation and add a personal touch.

Use plain English, not jargon. Your customers don't care about ISPs, HTML and File Transfer Protocol. They just want to know what happened to their order of variegated widgets.

Give a little bit extra. is a great example of this. Not only do they correctrepparttar 109709 problem but they top it up with free shipping and a credit to say "we're sorry".

Don't be afraid to say "I" in your letter and sign it with your own name. People want to know they're corresponding with a human being not an autoresponder.

Once you've sent your message on its mission of mercy, there's one last but paramount detail. Follow up. Make a `pending' folder or whatever you want to call it. Visit that folder daily until you are 100% surerepparttar 109710 issue has been resolved andrepparttar 109711 customer is in your pocket forrepparttar 109712 rest of his or her natural life!

When you've done all ofrepparttar 109713 above, create one more folder on your inbox -repparttar 109714 folder where you'll saverepparttar 109715 hundreds of e-mails you're going to receive from all your grateful customers. That folder might come in handy at your next salary review!

Heather Reimer has been a professional writer for 16 years. She now specializes in custom website content, e-zines, press releases and articles like this one. For fast, effective and memorable e-content,

E-mail - what's in a name?

Written by Jennifer Stewart

Continued from page 1

Since e-mail is here to stay, now isrepparttar time to come up with some sensible terms to describe it - let's start sending each other e-notes - that's a quick and efficient term to describe a quick and efficient method of communication!

Just because we're using a system that is fast, doesn't mean that we have to become lazy in our use of language. Because it's so easy to send an e-note to one person or a thousand people,repparttar 109704 temptation is to treat e-mail more as if it's a note onrepparttar 109705 fridge door, than as a legitimate, serious form of communication.

You scribble a note to stick onrepparttar 109706 fridge door to tell your kids to feedrepparttar 109707 dog before they go to music lessons:

Feed Spot be4 u go xxxx Mum

Your daughter leaves a note that she's gone next door to do her homework:

At Kath's - hist test 2morrow - ugh! Seeya

We know what these messages mean, but they're hardlyrepparttar 109708 sort of thing you want anyone outsiderepparttar 109709 family to see and yet, every day thousands - millions - of messages just like this are flying through cyberspace! Messages that use symbols, numbers and abbreviations to convey complex ideas and thoughts.

Need info on midi sites pronto. Pls send all URLs 2 me.

IMHO best site on web is Wish I had their hits LOL

Me too ;)

Not everyone is familiar withrepparttar 109710 use of abbreviations, symbols and 'emoticons' and it's very easy to miss subtleties of meaning. E-mail IS a legitimate form of communication these days - and there are a number of conventions that have emerged to govern its use. Read about how to avoid costly and embarrassing mistakes in your e-mail.

The Internet has made it possible for us to communicate with people from all overrepparttar 109711 world - andrepparttar 109712 only way those people can form an opinion about us, is by looking atrepparttar 109713 way we write. If you feel that you could do with a refresher course in writing, or just a few tips to improve your expression, then visit and spend some time readingrepparttar 109714 free articles on site.

Jennifer Stewart began offering professional writing services and now has clients from around the globe. Any writing needs can be met, including web pages, press releases, advertising material, business reports, content for autoresponders, technical booklets and articles for newsletters. Visit for more details or subscribe to free Writing Tips

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