How to Get from Market Niche to Passive Income in Three Easy Steps: Steps 2 & 3 - Make the Match

Written by Kathy Gulrich


Continued from page 1

Any surprises? Similarities? Chances are, if you went all out writing your lists, your strengths and interests are really beginning to emerge.

5 - What product formats interest you most?

Unless you have a very unique niche, with very particular requirements, your clients will generally care much more about how well your product answers their questions, or fills their needs, than aboutrepparttar physical format of your product.

So why not develop your new product inrepparttar 145245 format that excites you most? Which ofrepparttar 145246 following get your creative juices flowing:

• book

• e-book

• workbook

• booklet

• e-course

• audio CD

• audio cassette

• RealAudio or MP3

• client-only web page

• teleclass

• live workshop

• seminar

• something else?

6 - May I share a secret?

Most people who develop a new product do one of two things:

• They either createrepparttar 145247 product aroundrepparttar 145248 needs of their clients – OR –

• They create a product simply because they’d like to work on it

If you’re going to choose just one, go with what your clients want.

But why stop there? Chances are you can find a project you’d love to work on that your clients are asking for, too. Getrepparttar 145249 right combination and you’ll not only have fun, you’ll have a product that your clients will love – and purchase!

(More on this in my article, "How to Get from Market Niche to Passive Income in Three Easy Steps: Step 1, Your Customers," also available on this website.)

Best-selling author and coach Kathy Gulrich helps clients get from 'idea' to 'action' to 'results' more quickly, and more easily - whether they're looking to write a book, develop a new product, or market their product or business.

In a nutshell? Kathy is all about taking action - and getting exceptional results. Learn more at http://www.smARTbusinessCoaching.com


No Customer Left Behind

Written by Jim Edwards


Continued from page 1

I suggest starting out withrepparttar hosted version until you getrepparttar 145244 hang ofrepparttar 145245 system, then switch over to a version on your own server to avoidrepparttar 145246 monthly charges.

An online help desk operates fairly simply.

A customer submits a ticket through a form on your website,repparttar 145247 customer support staff (even if it's a staff of one) responds torepparttar 145248 ticket throughrepparttar 145249 website, and all communication gets posted on a private web page.

Both Kayako and Perldesk enable customers to search a "knowledgebase" or collection of articles to try solving their problems on their own (especially during non-business hours), thus frequently eliminatingrepparttar 145250 need to get a live response.

Anyone who does business online should consider installing a help desk solution fromrepparttar 145251 start rather than putting it off untilrepparttar 145252 future.

Get your customers conditioned to operating with a ticket system rather than switching on them in mid-stream once your business gets too busy to handle support via email.

Here are a couple of other tips to help you.

Designate one person to act asrepparttar 145253 "sorter" answeringrepparttar 145254 basic issues, then referring offrepparttar 145255 ones they can't answer to other staff members.

Also, post your help desk hours and stick to them.

Answer questionsrepparttar 145256 same day if possible, but no later thanrepparttar 145257 next business day.

-- Jim Edwards is a syndicated newspaper columnist andrepparttar 145258 creator of an amazing course that will teach you step-by- step and click-by-click how to finally create your own money-making mini-sites...

-=-=-==-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=- "Finally! A Quick and Easy Way For YOU to Painlessly Set Up Your OWN Moneymaking 'Mini' Websites... Without Being a Computer Geek, Buying Expensive Software, or Paying Outrageous Fees To A Webmaster!"

Click Here => http://www.the-easy-way.com/msc.html -=-=-==-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-

Jim Edwards is a syndicated newspaper columnist and the creator of an amazing course that will teach you step-by- step and click-by-click how to finally create your own money-making mini-sites... http://www.the-easy-way.com/msc.html


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