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Management Plan Identify
key players who will plan, build and maintain your online operation. Don’t forget to include personnel in charge of your back-end systems, such as customer service (check out www.workz.com/manage/cs.asp), order fulfillment, warehousing, and shipping. Determine what tasks will go to existing staff and what tasks you will outsource to consultants, so your business plan clearly states where these responsibilities will lie.
Financial Plan Decide what technical functions are necessary to your Web site and research
costs of delivering those functions. You can use a turnkey solution to get your site up on
Internet (such as AOL or Yahoo! Store), or you can pay for technical expertise and bring these functions in-house. (Try www.workz.com/build/vendors/host.asp.)
Once you’ve determined your technical requirements, calculate how far your existing capital will go and then decide whether to seek additional capital investment. If you’ve been thorough in developing
rest of your plan, you ’ll be able to project income versus expense based on estimated site traffic and visitor-to-order ratios (the number of visitors compared to
number of buyers on a site). Your investors will require this type of forecasting.
Remember
old saying, "The more things change,
more they stay
same." E-commerce strategy combined with a traditional small-business format is
winning formula for your Web store business plan.

David Johnson is the founder, president and director of workz.com. He is a lifelong entrepreneur, small-business expert, and Internet pioneer. He decided to create a trusted resource of objective how-to information to help other small businesses. Because of David's experiences, workz.com continues to provide answers and solutions to the overwhelming issues and challenges facing small businesses on the Web.