Motivational: How to Deliver Exceptional Customer Service

How to Deliver Exceptional Customer Service

Written by Chas Brothers

Continued from page 1
7.)Care for your customer. If you think your customer needs you, you won’t be in business long. This means what it says – too many times I’ve been in meetings where this was paid lip service and its importance downplayed. 8.)Put yourself in your customers shoes – What are their concerns? Are they legitimate concerns? Do you have a plan to assist them? 9.)Customers are looking to you to help them put to rest any fears, doubts, or apprehension they may have regarding a recommended repair, service, etc., do you posses repparttar

knowledge or skill to assist them? Often time people will try to guess at an answer rather than appear less knowledgeable when in all actuality repparttar 122999

customer would prefer honesty. 10.) Be honest and sincere in your deliberations with a customer. This one simple act will be welcomed like a breath of fresh air. You have got to know that by repparttar 123000

time a customer has reached you they are upset and feel that they’ve been getting repparttar 123001

runaround or have been lied to. 11.) Never promise repparttar 123002

customer anything you can’t deliver. That goes equally for a follow up phone call. If you tell your customer you will call – do it! Even if it’s to tell them you have nothing to report. I don’t have enough fingers to count repparttar 123003

number of times a customer was surprised to get a return phone call. 12.) Never forget what it’s like to be a customer! We are all customers in one way or another and deserve repparttar 123004

same respect we demand from others.

By doing these things you will inspire a customer base that’s loyal and will return to you again and again. These customers will also provide repparttar 123005 best free advertising imaginable – word of mouth!

By repparttar 123006 same token one bad customer recommendation can cost you a large number of potential sales by repparttar 123007 time they’re done spreading around how they were treated. Additionally, today’s consumer has repparttar 123008 advantage of repparttar 123009 internet to not only entertain but to educate them as well.

This is not rocket science just basic common sense and treating people repparttar 123010 way you would like to be treated. Somewhere along repparttar 123011 line, we lost this concept, and along with that, revenue, repeat business, our initial customer base and free advertising.

If your customer genuinely feels wanted and appreciated, you have succeeded in delivering exceptional customer service and you will have set in motion a winning formula that will guarantee your success!

Chas is a Home Based Business Owner, Motivational Writer, and an Independent SFI Marketing Representative and may be reached at; http://work-from-home-make-extra-income.com or brothec@msn.com

How To Prepare Yourself Mentally For Success

Written by Dean Phillips

Continued from page 1

Another thing, if you're married or living with someone, don't expect a whole lot of support or kisses and hugs, during those inevitable tough times.

Unfortunately, most people are conditioned to repparttar "9 to 5, retire at 65," way of thinking. Many of them dream about starting their own business, but just can't seem to find repparttar 122998 courage to do so.

Instead, they'll observe you with a critical eye, secretly hoping you fail, so that they can justify their own fears and insecurities about being entrepreneurs.

So, if you're expecting support and encouragement from your family and friends, you're probably going to be disappointed. I don't mean to be a wet blanket but, that's just repparttar 122999 way it is. Most likely, you'll probably hear a bunch of negativity and comments about getting a real job.

That's repparttar 123000 point when you're going to have to look deep inside yourself and stay strong and focused. Because chances are, you're going to be going through this alone. That's why repparttar 123001 mind re-programming is so important. It'll help you stay focused and positive. And if by chance you do happen to have family and friends who do support you, so much repparttar 123002 better!

Dean Phillips is an Internet marketing expert, writer, publisher and entrepreneur. Questions? Comments? Dean can be reached at mailto: dean@lets-make-money.net

Make Money Online! Internet marketing expert, Dean Phillips will help you make money online, starting today...Guaranteed! For details just visit my website.

Website: http://www.lets-make-money.net

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